Travel Product Development VP

Citi Travel provides customers with the ability to earn and redeem ThankYou® points by booking flights, hotels, car rentals and attractions.  Citi Travel is part of the ThankYou Rewards program and serves as a key part of the overall rewards strategy. This role will be focused on developing the product roadmap across all our travel verticals – air, hotel, car and attractions. Oversee the end-to-end product lifecycle, from concept to launch, ensuring timely delivery and high-quality execution. Actively drive year over year growth, including, but not limited to, increasing customer transactions, customer visits and overall engagement.

This role will be responsible for the following:

• Deep understanding of the core travel booking experience on the Citi Travel portal.
• Embrace and leverage technology teams alongside the Delivery lead to drive a seamless digital travel booking experience.
• Build clear and actionable requirements for new features that communicate business needs with accurate details and transparency that drives alignment between stakeholders.
• Influence across the business to advocate for priority and navigate roadblocks to drive impact around key KPIs.
• Collaborate across teams to solve production issues that drive customer pain points.
• Create business cases and deliver value by proactively identifying opportunities for enhancements and growth.
• Partner with servicing, marketing, compliance and risk managers to drive roadmap priorities.
• Monitor, report and provide strong analytics that drives strategic initiatives.

Qualifications:

• 5+ years experience in product management or relevant field.
• Knowledge of the product development lifecycle including ideation, strategic development, requirements definition and value management.
• Bachelor's degree required; advanced degree a plus.
• Strong verbal and written communication skills, including presentation skills.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Deep functional knowledge of Credit Card Rewards is a plus.
• Pragmatic problem-solver, forward thinker with independence of thought.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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