Program Management Analyst (Hybrid)

The Program Management Analyst will be responsible for supporting the strategic planning, execution, and governance of all credit risk-related technology programs, ensuring alignment with the long-term technology roadmap. This role manages portfolio of projects including Business Mandatory initiatives, Strategic Investments, "Keep the Lights On" activities, and Consent Order/regulatory programs. The role will be a part of a team of program and project managers, driving efficiency, regulatory compliance, and value realization across the enterprise’s credit risk technology landscape.

This analyst is a key contributor to the organization’s vision for maintaining a robust credit risk framework, balancing innovation with regulatory expectations, and ensuring operational resilience. The individual will serve as a strategic partner to senior business and technology leaders, providing oversight for multi-million-dollar investments that impact credit risk management capabilities and overall business performance.  

Key Responsibilities:

• Program Management:

  • Support cross functional projects that drive the long-term technology roadmap for credit risk, ensuring alignment with business strategy, regulatory requirements, and emerging technology trends.

  • Plan and Define Scope for projects supported

  • Create and maintain detailed project plans with key dependencies and critical path identified (Microsoft Project)

• Regulatory and Consent Order Management:

  • Ensure that all technology projects and programs comply with regulatory requirements, including those associated with Consent Orders and other regulatory mandates.

  • Partner with compliance and risk teams to continuously monitor the evolving regulatory landscape, ensuring that credit risk technology solutions remain compliant and adaptable to new requirements.

  • Support efforts to remediate regulatory issues, ensuring that the organization meets all deadlines and expectations for Consent Orders and other critical regulatory activities.

• Technology & Risk Alignment:

  • Support the development and implementation of innovative solutions that enhance credit risk management capabilities, including automation, data integration, and rules engine optimization.

  • Ensure that all technology programs are designed to mitigate risk, enhance decision-making, and improve the organization’s ability to adapt to evolving credit risk environments.

• Stakeholder Engagement & Communication:

  • Serve as a liaison between business leaders, technology teams, and external stakeholders, ensuring effective communication and alignment across the organization for all projects they lead.

  • Provide regular updates to the leadership on program performance, risks, and opportunities, ensuring transparency and accountability for all technology investments.

  • Manage tracking logs and dashboards with accomplishments and next steps outlined for Sr. Management

• Risk & Compliance Focus:

  • Ensure that all credit risk technology programs are aligned with the organization’s risk appetite, regulatory framework, and operational goals.

  • Support initiatives to enhance governance and control frameworks for credit risk technology solutions, ensuring robust processes for managing risks, issues, and changes.

  • Collaborate with internal audit and regulatory teams to ensure that all technology solutions meet compliance and risk management expectations.

Key Qualifications:

• Educational Background: Bachelor’s degree in Business, Finance, Risk Management, Information Technology, or a related field. Advanced degrees (MBA, MS) and certifications in project management or risk management are preferred.

• Experience & Leadership:

  • 2-5 years of project management with at least 3 years leading medium/large cross functional team projects

  • PMP/PMI certification is a plus, as is Six Sigma training

  • Experience with all components of project management documentation, progressive

  • Experience in process mapping, analyzing process data and process assessment outlining business opportunities

• Credit Risk & Regulatory Expertise:

  • Understanding of credit risk management principles, regulatory requirements (including Consent Orders), and technology solutions that support credit risk functions.

  • Experience managing Consent Order remediation and other regulatory-driven initiatives a plus, ensuring successful delivery and compliance with all mandates

• Technology Acumen:

  • Technical knowledge of credit risk technology solutions, including data management, rules engines, and systems integration.

  • Experience solving business problems leveraging enterprise solutions and synergies

• Stakeholder Management & Communication:

  • Communication and stakeholder management skills, with experience engaging with senior executives and external regulatory bodies.

  • Strong leadership presence, with the ability to drive strategic discussions, influence decision-making, and align diverse teams around common goals.

• Analytical & Strategic Thinking:

  • Analytical mindset, with the ability to leverage data and metrics to drive decision-making and continuously improve program outcomes.

  • Strategic thinker who can balance long-term technology innovation with immediate regulatory and business needs.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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