TTS Operations Fraud Senior Lead

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s TTS Payments Operations Risk & Control Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The TTS Payments Operations Risk & Control team provides oversight & support to the TTS Payments Ops business with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls by means of reviews/test programs, and review of reported data for underlying themes and trends. In addition, the Payments Ops team will engage with front office stakeholders to ensure consistency across the risk landscape

The purpose and objective of this role will focus on the establishment of a strong Controls framework, provision of ongoing controls oversight and support, monitoring of the related key risk indicators and reporting, as well as ensuring adherence to all relevant policies and standards for the TTS Payments Operations.

What you’ll do

• Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks

• Develop and maintain a robust fraud response program to guide roles and responsibilities for recovery and safeguarding efforts, across TTS Operations Lines of Businesses

• Provides evaluative judgment based on analysis of information in complicated and unique situations, identify and analyse escalated problems and provide guidance to business partners for resolution

• Develop and implement relevant policies, standards and procedures to ensure timely, accurate and cost-effective delivery. Ensure that Citi wide KORs and KRCIs are communicated and understood by businesses

• Ensure essential procedures are followed through conformance reviews by 1st Line of Defence and robust control framework over manual payment initiation and processing as well as governance over any deviations   

• Provide fraud impact assessment when new activities and products are launched, contribute to defining wider TTS Standards.

• Attend and contribute to In Business Risk Committees meetings and related Decks

• Lead - oversees regular Key Risk Indicator (KRI) reviews, Communicate and Escalate breaches in KRCIs at the Segment Level

• Liaises with Business Operational Risk Management Group on breaches and action steps to correct breaches

• Be fully up to date and familiar with relevant Citi Policies and standards

• Works on T-10 (deep dive – root cause analysis) with support of In-Business Operational Risk Management Group, drive Corrective Actions Plans and ensure timely delivery at right quality

• Exports best practices and common risk, controls and corrective actions through Framework Papers

• Oversee and ensure right maintenance for relevant part of Manager Control Framework (MCA)

• Represent the Business in reviews conducted by 2nd, 3rd LoD and external Auditors. Ensure timelines and quality of deliverables

What we’ll need from you

• 10-15 years relevant experience

• Significant experience in Operational Risk and/or Payment Operations, is a must.

• Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems

• Analytics background is required

• Excellent communication skills – verbal & written

• Highly proficient in Microsoft Office tools (Excel, PowerPoint, Tableau)

• Ability to produce results against tight deadlines and navigate ambiguity

• Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

What we can offer you

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave) 

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources 

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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