Quality & Control KYC Manager

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee and design enhancements of improvement for the QA & Control process to deliver best client experience possible
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

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