Infrastructure Service Delivery Manager

The Infrastructure Service Delivery Manager is an intermediate level role responsible for aligning Infrastructure products and services with business needs; strategic planning and optimization of spend, solutioning and deployment, operational and project management, performance, and estate management. It is a part of Global Production Management, specifically Wealth Infrastructure Performance Team supporting Wealth organization across the globe..

Responsibilities:

• Perform an Infrastructure Service Delivery role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations,

• Ensure continually improvement of resilience and reliability for end to end services,

• Create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan,

• Be able to interact with technical stakeholders from Architecture, Infrastructure  and Application development teams to provide best in class infrastructure solutions to meet business needs,

• Demonstrate ability to deliver onInfrastructure Spend and Financial Targets including annual budget planning with business and Infrastructure,

• Manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing,

• Oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness

• Deliver on Performance Measures including Service Performance, financial and governance KPIs

Qualifications:

• 5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement

• Understanding of how specialization within area contributes to the business and of competitors' products and services

• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices

• Experience in a Financial Services or large complex and/or global environment preferred

• Effective analytic/diagnostic skills

• Ability to communicate technical concepts to non-technical audience

We offer:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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