Identity & Access Management - CISAR Quality & Oversight Analyst

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Technology and Business Enablement teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Technology and Business Enablement re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Trust is part of our DNA at Citi. As such, we take safeguarding our customer data very seriously. The Chief Information Security Office (CISO) is made up of deeply dedicated and talented colleagues who work together to ensure the safety of Citi’s and our clients’ assets and information. We manage information security as an end-to-end program – one with a clear mandate and accountability. Our mission is to continually execute and enhance a global security program that is fully anchored to modern control and security frameworks, fully aligned with the technology of the firm, threat-focused and data-driven, and deeply integrated across all Citi businesses globally.

Being talent-driven, we are focused on attracting, developing, and retaining diverse and inclusive talent with a high technical skill level. As a member of our team we will provide you with career development opportunities at all stages of your career. Our employees model a passion for protecting Citi and our clients and believe in treating others with dignity and respect.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Identity & Access Management (IAM) CISAR Quality & Oversight team at Citigroup is a vital component of the Chief Information Security Office (CISO), playing a critical role in aligning Citi’s identity management strategy with the broader security objectives of the organization. The team is responsible for ensuring data quality and completeness of the CISAR Repository through monitoring and oversight, ensuring alignment with IAM standards. This includes executing and managing a portfolio of control processes that provide essential safeguards for identity and access integrity. Key areas of focus include the governance of privileged identities (e.g., Functional IDs, Bot IDs) and management solutions. The Analyst will collaborate closely with global IT partners to ensure seamless and secure integration of identity management practices throughout the enterprise.

What you will do:

• Monitor and ensure data quality and completeness of the CISAR Repository, aligning with IAM standards.

• Perform project management to ensure the timely and efficient execution of IAM initiatives, including planning, coordinating, and tracking project activities.

• Conduct observability analysis to evaluate outputs, identify anomalies, and enhance monitoring processes.

• Identify and understand access management risks and opportunities across Citi, with a focus on Privileged Identity Management.

• Enhance Quality Management monitoring processes to detect and mitigate potential security risks, collaborating with global IT partners and information security personnel to gather and analyze data, document requirements, and communicate project plans.

• Provide timely, accurate, and actionable reporting on existing and emerging risks, trends, service levels, and areas of concern to senior management.

• Support internal and external audits and assessments related to the IAM program, ensuring adherence to Citi’s policies, standards, and regulations related to privileged access management.

• Assist in the execution and management of control processes that provide critical safeguards for identity and access integrity.

Your profile:

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field, or equivalent work experience.

• Experience in Information Security, Privileged Access Management, Cybersecurity, or related field.

• Strong analytical problem-solving skills, including the ability to analyze datasets and present in a format that facilitates senior management decision-making.

• Demonstrated experience in Agile project planning, execution, risk planning, and change management.

• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.

• Knowledge of global regulatory guidelines, industry-standard security practices, and Citi’s corporate information security policies and compliance controls.

• Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus.

Critical Competencies:

• Strong understanding of privileged access management concepts, processes, and controls.

• Ability to communicate effectively with stakeholders at all levels, including strong presentation and negotiation skills.

• Proven track record of driving process improvements, cost savings, and risk reduction initiatives.

• Ability to develop and maintain strong relationships with key stakeholders across information security, business, and technology sectors.

• Advanced analytical problem-solving skills, including the ability to identify anomalies and address root causes.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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