HR Offboarding Delivery Partner - Europe/UK

Offboarding Delivery Partner will join the HR delivery Team based in Warsaw, Poland. This is senior analyst level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources Team. The overall objective of this role is to provide Off-boarding related HR services to client groups within Citi.

What you'll do:

• Conduct end-to-end off-boarding processes for UK and Europe (e.g. settlement agreements, terminations, severance preparations).

• Engage in the full administrative process required for off-boarding at Citi.

• HR documents preparation.

• Customer service (via SNOW system) in terms of employees and managers support in off-boarding related matters.

• Assist with the management of all off-boarding related issues and provide advice and guidance on Citi policy and procedures.

• Liaise with other Teams where appropriate.

• Deliver HR Offboarding services and build capabilities to drive organizational performance through individuals and managers, as well as possess the mindset to increase process effectiveness and efficiency.

• Partner with Human Resource Advisors (HRAs) and Country HR Officers (CHROs) on HR priorities in respective client populations to ensure delivery and implementation of HR Offboarding solutions.

• Ensure escalated client/employee issues are resolved with urgency, and employment policies and practices are interpreted consistently.

• Acts as Subject Matter Expert to senior stakeholders and /or other team members.

• Being a key contact for audit, Risk & control and compliance deliverables within the team for the supported countries.

In addition, the Warsaw-based Offboarding Delivery Partner has the following responsibilities:

• Own Poland and Greece Offboarding processes, including Standard Operational Procedures, document templates, relevant trackers, training materials and support contingency plan

• Own Poland Teta system offboarding process

• Perform key coordinating tasks within the Offboarding teams for Europe/UK, such as RMS (Reduction in Force Management System) update/maintenance; IRM (Imaging and Records Management) update; SNOW (Service Now) queue management and reporting; solicitor invoice handling; etc.

What we'll need from you:

• 3-5 years of relevant experience in HR/Operations/Analytics.

• Proven analytical skills and attention to detail

• Proficient in Microsoft Office

• Clear and concise written and verbal communication

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Full proficiency in both Polish and English language (min. B2) is a must.

• Knowledge of applicable policies and regulations

• Has the ability to operate with a limited level of direct supervision; Can exercise independence of judgement and autonomy.

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

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