Custody Client Readiness / Support (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi

Team/Role Overview

The Custody Client readiness/Support is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

What you'll do:

• Collect, measure and analyze project management data. Identify, track and close project issues related to client onboarding/Readiness.
• Ensure creation of Target Operating Model and inventory of processes/Service level Agreements.
• Create the project quality management plan, identify quality standards and metrics to measure achievement of these standards.
• Identify project risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participate in Client/Internal UAT Testing
• Participate in Client Migrations into Custody Operations
• Provide Client Processing Support once live for trade processing and inquiries
• Work with Operations and Service teams globally to ensure changes are delivered in a controlled and risk free manner.
• Initiatives including follow-up, resolution and closure of open items as well as identifying and developing continuous improvement opportunities.  
• Work as part of Geographically diverse team structure to deliver exceptional solutions for Custody Clients.

What we'll need from you:

• 2-5 years relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills

• Excellent written and oral communication skills; well-developed analytical and interpretive skills. 
• Experience with applications such as JIRA, Confluence, Zephyr, and/or MS Project. 
• Experience in developing business requirements for projects  
• Experience in Client Processing Support / Client Service

What we can offer you

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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