Client Onboarding Senior Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi’s EMEA Custody Client Onboarding Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The EMEA Custody Client Onboarding Senior Analyst is a developing professional role. Deals with Clients independently and has enough expertise to solve complex queries. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange complex and sensitive information. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

On your typical day you will be mostly:

• Responsible for close relationship with Citi stakeholders and corporate clients across entire account opening and/or maintenance process (interacting with customers mutual and in writing, resolving customer issues).

• Taking part in projects across account services area (all scenarios of account opening and maintenance processing) & ensuring they are fully compliant with internal processes, regulations, policies.
• Follows internal processes, regulations, policies, guidelines, procedures, and practices.

What’s in it for you?

• Great opportunity to deepen specialty area knowledge with a solid understanding of industry standards and practices
• A lot of occasions to apply and develop your analytical and negotiation thinking with demanding business partners and clients from EMEA
• Freedom to apply YOUR professional judgment when interpreting data and results
• Constant on-the –job training which will give you end-to-end product knowledge
• Intense development of your communication (both written and verbal) and diplomacy skills
• Working fully in English (language skills development) in a diverse team
• You can be a pro-active team player but also able to work independently (with no direct supervision)
• Learning opportunities that are far from typical - internal and external training sessions, on-the-job trainings, free access to Udemy and other popular online training platforms, webinars, mentoring programs, business certificates well-known in the financial industry, co-financing courses and studies, soft skills and hard skills…you name it and we probably already have it ready and waiting for you
• Customized development programs for future managers, experience people managers and program managers.
• We give you 2 extra days per year that you can spend on any training of your choice!
• You can support our People Strategy Streams and work hand to hand with other colleagues on projects and events that have real impact on shaping our culture.
• At Citi we strongly believe in Diversity and Inclusion – if you too, you can make the world better by joining one of our Employees Network: Women, Pride (LGBTQ+), Multicultural, (dis)Ability or Families Matter.

Is it you we’re looking for?

• You have 4-6 years of experience in Custody area or account opening & maintenance process
• You are advanced in English – C1 - written and spoken
• You are a people person, open to delivering superior customer service and cooperate with different stakeholders within Citi
• You are motivated, well-organized and detail-oriented

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-AS3

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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