Applications Support Senior Analyst

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Risk Systems Support Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Risk Systems Support (RSS) is a team which stands as a One Stop Shop for Institutional Clients Group (ICG) & Citi Commercial Bank (CCB) users to escalate Training Queries, Exposure Investigations, Data Quality Concerns, Reports/Data Requests, Business Admin activities or Technology Issues for Credit Risk applications. RSS Team comprehends Citi credit processes and Risk Systems, which enables the team to provide accurate, quality, and timely responses. Team provides global coverage through 3 regional teams located in EMEA, Asia and America. Currently we are looking for an analyst to join EMEA team. If you are interested in work in global environments on data investigation, problem solving and problem preventing this is position for you.

What you’ll do

• Business and technical support for users of Citi Risk Applications utilizing good understanding of apps concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Provide support by answering queries as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems, where possible propose creative solutions or workarounds.
• Provide ad hoc/informal user trainings by identifying users requiring assistance with risk systems.
• Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes and with high quality.
• Escalate of unresolved queries related to data integrity issues and data requests.
• Prevent recurrence of database and user problems by analysing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference.
• Manage updates to the global Risk Systems Support Website via periodic review of process documentation and addition of new Tips.
• Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices.

What we’ll need from you

• 3-5 years of experience in customer service, business support in Risk or Operations area
• ​Business knowledge/ understanding of financial markets and products.
• Strong affinity for IT systems and strong problem solving and analytical skills.
• SQL and Unix for data analysis
• Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverable.
• Ability to deliver high quality work under pressure. result-oriented approach and willingness to take ownership of engagements.
• Good customer service, communication and interpersonal skills
• Fluent in English

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge on business and production support services. Every day there will be new business challenges that will help you extend your knowledge, build new competencies that can drive your career”

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave) 
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources 
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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