Banamex - Regional Tarjetas de Credito - Villahermosa, Tabasco

The Field Sales Team Lead is an entry level position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to Citi clients and to assist team in meeting sales targets.

Responsibilities:

• Conduct performance evaluations, compensation, hiring, disciplinary actions, and termination of team members
• Service existing accounts and establish new accounts at designated location or assigned geographical coverage area in order to increase revenue for the bank
• Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi’s products
• Provide advice and product information to Citi clients as appropriate, outlining features and benefits
• Identify cross-selling opportunities to sell other products
• Achieve or exceed decided sales targets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Previous relevant experience preferred
• Experience in financial sales, customer service and management required
• Proficient computer skills
• Proactive leadership and motivational skills
• Consistently demonstrates clear and concise written and verbal communication
• Creative problem solving and decision-making skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Escolaridad:
Licenciatura concluida
Experiencia laboral:
2 años de experiencia en ventas
Experiencia en atención y servicio al cliente.
Conocimientos:
Conocimientos deseables en productos financieros
básicos y ventas generales.
Gestión de equipos de trabajo (aplica para
candidatos externos).
Gestión de operación con Socios Comerciales
Conocimientos tecnológicos:
Manejo de Microsoft Office, Outlook y Zoom.
Adicionales:
Disponibilidad para viajar.
Competencias y Habilidades:
✓ Empatía
✓ Liderazgo
✓ Facilidad de palabra
✓ Influencia sobre otros
✓ Gestión de tiempo y procesos
✓ Seguimiento
✓ Relaciones estratégicas
✓ Trabajo en equipo
✓ Trabajo por objetivos
✓ Negociación
✓ Visión estratégica
✓ Resolución de conflictos
✓ Sentido de urgencia
✓ Escucha activa
✓ Control de procesos
✓ Autogestión
✓ Coaching

Principales tareas:

- Responsable de reclutar el perfil para los puntos de venta asignados.

- Capacitar al equipo en cuanto a productos, plataformas, control, políticas y prevención.

- Seguimiento a indicadores.

- Relacion con los socios comerciales.

- Visita a los puntos de venta.

- Coordinar apertura y cierre de puntos de ventas.

- Manejar un equipo de entre 12 y 16 ejecutivos aproximadamente.

- Manejar 6 a 7 puntos de venta aproximadamente.

- Contrato de 40 horas a la semana,

- Jornada de miércoles a domingo

- Descanso lunes y martes

- 20% oficina / 80% en los puntos de venta.

Requisitos:

- Licenciatura concluida.

- 2 o más años de experiencia en ventas, atención y servicio a clientes.

- Disponibilidad para moverse a los diferentes puntos de venta 80% del tiempo.

- Disponibilidad para laborar fines de semana y descansar entre semana.

- Capacitar e interés para desarrollar equipos.

- Enfocado a resultados

- Logro de objetivos

- Gusto por las ventas

- Experiencia con equipos a cargo

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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