SVP, Operational Risk Management - Governance & Escalations (Hybrid)

Operational Risk Management (ORM) as part of Citi’s Risk Management function is focused on establishing an embedded, industry-leading operational risk culture across the enterprise that results in exceptional execution and strengthens franchise value.

As a member of ORM’s Chief Administrative Office, the Operational Risk SVP of ORM Governance & Escalations will be responsible for a) management and development of aggregated, enterprise level operational risk materials leveraged by Senior Management and Board level governance committees, in adherence to Citi’s Governance Policy, and b) governance and coordination of the Second Line of Defense escalation program.

This role will require interaction with and support of both First and Second Lines of Defense Senior Leadership, Central Escalation and Infrastructure teams. The position requires a solid conceptual/ practical grounding in both Operational and Compliance risk. The successful candidate must be able to identify risk while navigating a complex stakeholder community to ensure that appropriate actions are taken and narratives constructed, where required.

Responsibilities:

• Provide governance over governance and board-level committee content and routines; including but not limited to a) stakeholder communication and engagement, b) topic calendar management, c) content development, review and challenge, d) reporting and data controls, and e) drive resolution to follow-up actions
• Develop and maintain tools and processes to enable effective stakeholder management
• Provide and governance and coordination in the daily execution of significant Operational Risk related events escalated in adherence to Citi’s Escalation Policy; including those requiring further escalation to senior management
• Partner with stakeholders across the enterprise to ensure the enterprise escalation requirements are understood and implemented
• Proactively engage and build relationships with ORM Escalation Champions to ensure the enterprise escalation requirements are understood and implemented
• Produce analytics, status updates and monthly reporting to inform decision-making regarding program performance and potential enhancements

Development Value:

Developmental opportunities include experience in a high visibility, dynamic function; significant exposure to a global mix of senior stakeholders across Operational Risk Management and Risk Management Senior Leadership; potential contribution to work products presented to Senior Management.

Qualifications:

• 10+ years of experience in financial services with significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market; with ability to effectively delineate items of importance and communicating outputs of such to governance forums
• Excellent communication skills, both verbal and written
• Experience with change management programs/projects and initiatives to improve risk management at a large financial institution
• Capable of prioritizing and multi-tasking in a dynamic, fast paced environment
• Demonstrated analytical skills including root cause and trend analysis, with follow-up and problem-solving capabilities
• Demonstrated ability to think strategically, analytically, and creatively problem solve
• Process re-engineering and improvement mindset with ability to identify and solve for root cause rather than symptoms; track record of problem-solving and approaching opportunities in a holistic way that breaks down organization silos
• Understanding of best-practice risk management techniques across the financial services industry
• Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach
• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
• Experience constructively challenging others at all levels and across boundaries to deliver better results, as well as inviting constructive feedback
• History of proactively seeking opportunities to enhance and strengthen controls in a way that enhances risk management and oversight
• Proficiency in Word, Excel, PowerPoint & SharePoint. Good understanding of Data Concepts and experience using Business Process Management, Reporting & Analytical Tools

Education:

• Bachelor’s/University degree and relevant certifications/advanced degrees preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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