Director Business Architecture – Process Ownership Cross-Enterprise Adoption Lead

About Business Architecture:

Business Architecture (BA) team is a dynamic strategic organization at the forefront of the Citi Transformation efforts. We act as a catalyst across businesses and functions driving the transformation of Citi into a simpler, customer-centric organization. We are responsible for partnering with business lines and functions to establish and execute the framework, which includes developing enterprise-wide taxonomies, publishing standard playbooks and procedures. We also provide the Businesses and Functions with ongoing governance, program oversight, and reporting to ensure consistency, control, and accountability as it relates to the program. We partner with the business to develop the frameworks that are the foundations of everything we do.

The Process Ownership Cross-Enterprise Adoption Lead will partner with senior stakeholders in the organization to lead the POA Adoption team responsible for formulating and socializing adoption guidance including the advanced execution and controls requirements and expectations across all Businesses / Functions; continuously identifying, incorporating opportunities and evolving the adoption process by addressing senior stakeholder feedback;  formulating and driving the multi-stage adoption cross-enterprise plan according to committed timelines; and interacting with technology and 2nd line of defense oversight to attain sustainable and well-understood assessment results supported by quality assurance controls.

The Lead and their team is also responsible for defining and socializing the key BA taxonomies overall adoption guidance / controls within Adoption Programs that will leverage these taxonomies, guiding the Programs adoption progress to ensure adherence to the guiderails; and performing risk-based credible challenge of these Programs adoption state in conjunction with 2nd line of defense oversight.

The Lead will understand the broader objectives established by the BA Process Ownership leadership team and BA more broadly to strategically form a sustainable approach in agreement with Citi’s Business and Functions leads.  The role will also require coordination with other enterprise areas developing requirements that have inter-dependencies to BA to ensure a consistent solution. Responsible for executing on overall BA priorities.

Excellent communication skills required to negotiate internally at various levels across impacted groups. Developed communication skills are required to guide and influence others. The ideal candidate will have experience understanding organization design to develop operating models with the ability to articulate accountability and controls.

Responsibilities:

• Responsible for understanding the overall BA methodology to drive the requirements in the organization with stakeholder accountability across the enterprise
• Deep contribution to the delivery of multiple BA transformation programs – including all phases of project planning and discovery, business requirements documents for platforms, interaction with other BA Process Ownership teams and Technology development, providing expertise during user testing, and achieving final operationalization with all required controls and procedures
• Participate in BA operational model design including operational standards and procedures, stakeholders’ roles and responsibilities, necessary operating controls and monitoring requirements
• Provide inputs to transformation programs on required analytics, calculations, dashboards and workflows to enable delivery of seamless stakeholder role-based operational process and platform journeys for Businesses / Functions and BA
• Perform deep-dives, peer reviews, & on the ground support for BA transformation requirements; serve as a SME (subject matter expert) and primary point of contact that the organization can leverage for expertise and advice
• As an SME, in various forums articulate the BA transformative improvements and as process and platform requirements with crisp presentations to Businesses / Functions stakeholders to inform, influence and get their buy-ins
• Ability to analyze and derive insights from large amounts of complex information, to make informed process and platform requirements recommendations

• Ability to communicate progress, status and highlight key risks and issues at various levels of the organization and in a timely basis
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills and Qualifications:

• Experienced individual with strong judgement and communications skills, with emphasis on influencing and challenging engagements towards successful relationship building – to drive progress towards the BA goals
• 15+ years of experience preferred in a mix of the following functions: Good practical analytical skills coupled with thorough understanding of technology development life cycle from formulation and articulation of detailed business requirements to testing technology implementation to final operationalization
• Project management knowledge and experience working with diverse group of senior stakeholders to achieve milestones and deadlines and capability to handle multiple projects at one time
• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
• Design of risk and controls / monitoring governance frameworks, policies and operational standards; Controls operational formulation, execution and effectiveness monitoring design and implementation
• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
• Well-developed listening skills and a strong ability to engage with stakeholders by providing proactive support and advice on a variety of subject matters
• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting
• Strong demonstrated experience with a proven track record in driving positive and sustained change
• Strong ability to engage at the various management levels and demonstrated communication experience at different levels of organization
• Broad knowledge and understanding of banking operations
• Comfortable with providing, and open to accepting independent review and credible challenge
• Should have excellent proficiency in data profiling and Microsoft Office – particularly Excel (metrics and data analysis), PowerPoint (creation of crisp presentation decks), and Word (writing and editing procedural and requirements documentation)

• Strong analytical, critical thinking and problem-solving abilities
• Excellent judgment for independent decision-making – coupled with knowing when to reach out for guidance
• Strong attention-to-details

Education:

Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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