Business Support Analyst - Master Agreement Central (MAC)

With the transition of MAC (Master Agreement Central) ownership to Markets, an opportunity has risen to be part of a global support team within the business. The Business Analyst is a developing professional role, and the successful candidate will work from Tampa as part of global team managed centrally in EMEA. In the main, the role will be aimed at helping support large volumes of daily communications pertaining to the applicability of data within MAC, audits, projects and other variables. MAC is a centralised web-based repository application that contains data that is relied upon downstream in many other Citi systems, applications and domains. The accuracy of that data is downstream is of paramount importance and the role will be core in the sustainability of that data and in helping assist key stakeholders with basic analysis of contractual documentation that is stored in MAC and translated onto the system where issues have been identified. The candidate must therefore apply a degree of specialty area knowledge in monitoring, assessing, analysing and/or evaluating processes and data. Whilst the role will be based in Tampa, it will comprise part of one centralised and collaborative team on a global scale to help manage and streamline MAC related process management. There will be regional cross over and scope to co-operate on the management of MAC within other locations that were previously siloed. The conjoined approach will help broaden the successful candidate’s knowledge and experience of MAC on an international basis. In summary the role will allow for monitoring in data or results, define business issues and formulate recommendations on policies, procedures or practices. There is opportunity to establish disciplinary knowledge within own specialty area and develop a good understanding of how the team interacts with others in accomplishing the objectives of the area. The role allows application of working knowledge of industry practices and standards.

Responsibilities:

• Performs support functions related to MAC (Master Agreement Central. business operations, technology, risk/controls.
• Performs basic documentation analysis to apply terms to MAC that is heavily relied upon by downstream systems & stakeholders.
• Responds to communications from internal stakeholders within the organisation pertaining to MAC - such as margin operations, technology, XVA, client onboarding, MAC ops, risk & control.
• Performs varied work requests from multiple sources that may be complex in character and have tight deadlines
• Responsible for tasks associated with a program or projects
• Liaises with other control and functional business in support of projects and initiatives
• Works closely with the team’s manager to complete tasks assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-3 years of relevant experience
• Knowledge of the MAC application is required
• Basic knowledge of Legal Agreements is an asset
• General understanding of Citi's Market business is helpful
• Experience in role requiring juggling multiple tasks and responding dynamically

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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