***Apps Sup Tech Lead Analyst - C13 - TAMPA

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

• Bachelor’s/University degree, Master’s degree preferred

Manage the release activity for Regulatory and Management  Reporting System.  

Come up with the  Release schedule every year and publish to  various business stack holders,  Dev leads and Management.

Conduct daily calls with all the Dev stakeholders to get the required RLM  build details for UI , Database , ETL and Reporting  components. Also need to get the dependency / order of execution of deployment and  release notes details.  

Ensures in JIRA  the required  signoff emails are received and validated for UAT and PROD  release from all the stakeholders.  

Make sures all change are getting migrated, should be aligned with the DEV team , Production Support , L3, OPS & Business by providing  release walkthrough. 

Create  service now change tickets for UAT and PROD/ COB deployments ,  work with various  support team for  service now tasks acceptance.  

Create RLM request and execute the release during the change window. In case of any technical issue while performing the release,  need to work with respective engineering team  to resolve the issue  in timely manner.

Need to coordinate for service now  manual tasks with L3 , PROD support and Middleware  support team to ensure all the tasks are complete.

Post deployment need to ensure implementation checkouts are performed  by checking the logs for various tech components. In case of any issue / failure need to have triage call with Dev leads and should be able take appropriate actions within the stipulated change window.  

Publishing release notes to various stakeholders.

Ensure stakeholders  follow all compliance guidelines to meet regulatory commitments.

Review business and tech approvers in service now  and update changes accordingly.

Ensure to sync various UAT instances with the expected code version based on UAT testing requirements.

Supporting the DEV team with any release related issues or concerns they face in lower environments like  granting access to shared locations, service now , onboarding or changing RLM properties.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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