Applications Support Sr Analyst

AML Production Application Services provides business support to select AML applications, providing a link between Technology and business teams. In addition, the team supports key application Data Owner roles with Data Quality, access control and reporting services.

The AML Applications Support Senior Analyst will be responsible for Incident, Problem and Data Concern ticket management, tracking and reporting for Citi AML Monitoring and Investigations Applications, as well as AML Tableau, Data Quality Control execution and Database access control on behalf of the Business Information Owner. The position entails execution as well as ownership of processes, procedures and controls.

Responsibilities:

• Executes Data Quality controls such as Alert Volume & Case volume impacting AML business.

• Identifies issues before DCRM detection and Data Concern creation.

• Manages AML Scenario Production Threshold validation as part of quality control.

• Data Guardian role to control database access.

• Supports AML 360 Tableau production change management.

• Understands, contributes to, and owns process documentation.

• Identifies Data Quality issues impacting AML monitoring and causing operational risk to business.

• Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.

• Flexibility to work on call off hours/weekends during critical project phases, if necessary

Qualifications:

• 5-8 years experience in an Application Support role.

• Knowledge/experience of issue tracking and reporting Tools such as ServiceNow.

• Knowledge/experience of (ITIL) Incident/Problem Management.

• A culture of risk awareness and transparency.

• Ability to plan and organize personal and team workload.

• Knowledge of basic service delivery tools such as Jira, SQL, Confluence and Tableau is helpful.

• Consistently demonstrates clear and concise written and verbal communication skills

• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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