In-Country Business Services Coordinator

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in communication, coordination and vendor management into Citi’s Business Travel and Shared Services (BTSS) Team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

BTSS is a global service organization that provides a variety of core products and services to the business. These comprise of:

• Archiving,
• Vehicle Program.
• Mail & Distribution,
• Managed Print Services,
• Office Supplies & Stationery,
• Global Travel,
• Corporate Card Program,
• Marketing & Transactional Print.

This is a customer facing role responsible for interacting with Citi’s internal stakeholders (to ensure that BTSS core services are delivered to support their needs, as well as communicating key changes and strategy implementation) as well as third-party suppliers.

What you’ll do

As an In-Country Business Services (ICBS) Coordinator You will be responsible for the day to day running of the core product services, including operational tasks and vendor management where appropriate.

You will ensure that all duties and requests are resourced and completed in a controlled and timely manner and meet and deliver minimum operating standards to our agreed service levels.

• Ensure efficient delivery of BTSS in-country business services and conduct regular review of in-country processes against policy and regulatory requirements - seek best practices within regional/global teams and share with the local team.
• Build and maintain good relationships and cooperation with peers, other local or regional units, product management, vendors and partners.
• Actively participate in BTSS in-country, regional and third-party meetings and other applicable BTSS products activities, projects.
• Support the Country Management and the BTSS Regional Management in the execution of the BTSS global strategy – assist them with ensuring adherence to the country financial budget while providing explanation on monthly variances of direct and indirect spend
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Act as BAO (Business Activity Owner) for the third parties that provides the BTSS services
• Communicate with local authorities and banks, if needed.

What we’ll need from you

• Operational and service delivery experience – at least
• Strong customer service background
• Excellent communication skills in English – both written and verbal
• Knowledge of market/industry trends
• Good command of Microsoft Applications with focus on Excel (reporting, formulas etc.)
• Experience in expense management & cost reduction
• Third Party Management and/or risk & control experience in a banking environment serves as an asset
• Eye to identify process improvements & re-engineering opportunities
• University degree
• Minimum 2- 4 years of experience in relation to some of the services for which this position is responsible

What we can offer you

By joining Citi Bulgaria, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

What we can offer:

• Competitive compensation package with a wide range of benefits:
  • Paid Parental Leave Program - maternity leave and paternity leave
  • Newborn Baby support
  • Private Medical Care Program
  • Pension Plan Contribution
  • Group Life Insurance
  • Sport card
  • Meal allowance
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support colleagues’ in managing work - life balance
• Continuous career progression opportunities across geographies and business lines
• Inclusive and friendly corporate culture
• Socially active employee communities with diverse networking opportunities

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting