Operations Support Sr Analyst (Branded Cards Accounting/AVP/Hybrid)

For More Information see "Additional Job Description"

The Ops Sup Sr. Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Sr. Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
• Influence decisions through advice and counsel as well as facilitate services to others in area
• Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
• Liaises with multiple teams across the Operations department
• Coordinate and contribute to initiatives that support the goals of the Operations function and overall business
• Assume informal and formal leadership role within team as well as coach and train new recruits
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience
• Experience with automated end-to-end sourcing tools
• Proficient in Microsoft Office
• Ability and experience working in a fast paced, high pressure environment
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: C12

Schedule: Monday through Friday, with start times between and 7am to 8am, 8hr shift, full-time

Location: Sioux Falls & O'Fallon

• Lead and participate in complex projects and additional responsibilities as assigned by the manager
• Candidate should have relevant experience in CSM (Pega)
• Subject matter expertise in CSM disputes accounting with ability to translate that knowledge to other dispute tracking systems
• Collaborate with Branded Cards Accounting, the Business and IT teams to determine Pega changes required for tech projects
• Perform analysis of CSM & Fraud flow requirements/updates for significant project and process changes impacting Branded Cards Accounting
• Provide timely delivery of requirements, test plans and scripts related to Pega accounting flows, reporting, posting and inventories impacting the operational areas within Branded Cards Accounting
• Provide expertise, solutions and testing of Pega changes and INC’s impacting Branded Cards Accounting
• Facilitate testing and validation of all projects impacting Branded Cards Accounting
• Provide post implementation review and support
• Resolve varied and complex issues using professional judgement and creativity.
• Serve as the liaison between operations, project managers, business analysts and IT by independently interfacing through the Citi Cards, CRS and Retail Debitcard organization.
• Understand operational Pega processes to assist in driving project initiatives and process improvements within Branded Cards Accounting.
• Strong attention to detail and understanding of risk and controls
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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