VP, Head of ATM Operations and Service Continuum - C13 - SINGAPORE

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.  The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.  We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Vice President (VP), Head of ATM Operations and Service Continuum - C13, based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

Strategy Formulation & Execution

• Project Management for Client Servicing, Wealth Centers & ATM/CDM
• Drive and spearhead service process re-engineering / innovation and manage physical distribution network transformation including paperless branch experience, etc
• Collaborate with local and global stakeholders on transformation initiatives
• Formulate, deliver and execute strategy for optimized physical distribution network (Wealth Centers, ATMs/CDMs) to meet business needs for acquisition, engagement, branding by analyzing client traffic / trends / transactions at Citi assets vs other physical spaces in Singapore. Prepare and publish ATM/CDM revenue, cost and transactional data (ATM Bluebook)
• On-going metrics monitoring and ensure post project actions such as performance tracking are duly performed

ATM Vendor management

• Business contact responsible for ordering new machines, PO/Invoices and payments
• Oversee day to day FLM and SLM services and manage adhoc cost approvals for movement / repair / fix / issues

Audit and Ongoing Compliance

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Owner for compliance related activities to ensure timely completion of all required actions necessary for compliance.
• Leads, drives and facilitates business level audits preparation and during audits with best practices
• Dive continuity of business planning for Wealth Centers and ATMs/CDMs.

ATM reconciliation and operations

• Responsible for the day-to-day smooth-running operations of both ATM Operations and Recon teams Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision and can exercise independence of judgement and autonomy. 
• Acts as SME to senior stakeholders and /or other team members.
• Maintains control and governance of the ATM channel and conforms to Citi Policy and Guidelines
• Ensure ATM availability is within the global standards
• Ensures the effective management of all ATM cash related activities by ATM Recon team relating to ATMs and CDMs which includes machine availability, cash planning and replenishment trips
• Ensures prompt investigation and closure for cash disputes transactions

Qualifications – External

• Graduate, with at least 12 years of experience in Consumer Banking
• Experience in leading or managing a team
• Knowledge of Branch operations, banking processes and services
• Demonstrated experience in project management and systematic approach in problem solving in large-scale process innovation and/or change management projects
• Proven track record of consultative and collaborative relationship management and ability to influence multiple stakeholders effectively, and gaining support for new ideas and approaches
• Strong leadership of ability to take charge, lead and drive all functions to deliver a common objective with exceptional result
• Decisive, capable of thinking through and trouble-shooting nuanced and complex situations
• A committed team player who is also able to work independently
• Driven, analytical, strong appreciation of processes, detail oriented
• Highly competent with Excel and PowerPoint

• Strong presentation and report writing skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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