SVP - Senior Technology Service Manager (Hybrid)

The Business Senior Technology Lead Analyst is a senior-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Lead integration of functions with understanding of client core business functions and partner with multiple senior management teams to meet goals and deploy new products and process enhancements
• Solve the highest-impact, highest-profile problems with significant business impact through in-depth evaluation of complex business processes, system processes and industry standards
• Influence and negotiate with senior leaders (across functions) and communicate with external parties as needed
• Contribute to technical direction and strategic decisions as a technical expert in all development and implementation phases, providing in-depth and sophisticated analyses to define problems and develop innovative solutions
• Conduct management activities, including resource management, work allocation, mentoring/coaching and other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Bring uniformity, create the Score cards, KPIs, metrics for various aspects of wealth tech international.
• Operationalize & provide oversight over the interaction model and escalation models including clarity of accountabilities of the business outsourcing proposals, ICSA’s, CBDC, Risk management, due diligences of suppliers.
• Represent as a delegate to the Head of International Wealth Technology in her role as Country Management Coordinator.
• Work with Regulatory Governance teams, Risk & compliance teams to design & implement standardized & consistent ways of responding to regulators.
• Drive operational efficiency in workforce management, right location strategy, RIF.

Qualifications:

• 15+ years of experience
• Comprehensive knowledge of multiple areas within technology
• Proven interpersonal, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Demonstrated ability to work under pressure managing multiple activities and changing priorities
• Proven ability to develop working relationships and approach work methodically with attention to detail
• Proven self-motivation to take initiative and master new tasks quickly

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

#LI-Hybrid

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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