(Banking as a Service) Payer ID – Global Product Development Manager.

Banking as a Service(BaaS) Payer ID – Global Product Development Manager. The Product Development Manager is a full-time, dedicated position reporting to the Payer ID Global Product Head.

Responsibilities:

• To own, deliver and manage specific product services that are being built as part of Payer ID Engine rollout globally. Create a product vision aligned to business priorities and corresponding road-map to delivery.
• Responsible for all activities related to the development of new products and / or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs. This role manages the end-to-end product development lifecycle and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking.

• Partner with Technology teams on design, development and rollout of Payer ID Engine and related services. Has direct interaction with business managers, technology, and sales to understand their long term vision, discuss industry trends, and incorporate them into the product & solutions strategy

• Oversee the BAU functioning of Payer ID Engine.
• Partner with Clients / Sales on key issue management, process improvement and development opportunities.
• Redesign and implement services to minimize and eliminate friction to enable digital commerce flows. Work with Technology partners on optimization of present processes.
• Partner with key stakeholders from AML, Compliance, Sanctions & Legal.
• Partner with operations to ensure key client flows are processed and reported accurately & timely.

Key Skills:

• Must represent their domain area of knowledge, reach back into their function for support and advice as required.
• Good understanding of Payment operations, Technology and second line functions.
• Able to operate in ambiguous environment, adapt to new situations, and work collaboratively.
• Work closely with internal partners from Sales, Relationship, Operations, Technology, Finance, and Compliance (strategic discussions) to deliver results.
• Self-starter, should be flexible to pick up areas that require focus, given the dynamic nature of the Banking as a service.
• Able to manage conversations with senior internal stakeholders and Client’s technology teams.

Experience, Qualifications

10+ years’ relevant Operations / Technology / Product development experience, preferably with a background in managing cross-product relationships in the financial services industry / Fintech / Digital commerce.

• Prior experience of working with Technology partners in terms of design / development is a MUST.
• Understanding of key technology interfaces, various Banks systems and APIs
• Prior experience of working with second line partners.
• Experience in successful implementation of large, customer experience projects while managing cross functional stakeholders.
• Strong analytical and problem-solving skills to be able to respond quickly and creatively to complex issues.
• Demonstrated ability to self-direct work efforts, meet deadlines, and produce consistent high-quality work.
• Excellent verbal, digital, and written communication skills. Strong presentation skills.

Exceptional candidates who do not meet these two criteria may be considered for the role provided they have the necessary skills and competencies.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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