Authentication Platform Integration - Services Observability and Analytics Specialist (AVP/Hybrid)

Authentication Platforms Integration - Analytics and Operational Assurance team is responsible for the integration of the Authentication platforms infrastructure for the purposes of Observability, Analytics, and Monitoring.  This role is part of a larger global team responsible for managing the integration of authentication platforms that are leveraged by all businesses across Citi.

Key Responsibilities

• Work with production support teams to identify all observability requirements for development, testing and production, including:

  • Gather monitoring, analytics requirements, including both dashboard and report visualizations

  • Develop a solution using existing tools for meeting these requirements

  • Implementing these solutions, including documentation and knowledge transfer.

• Perform post-deployment testing of solutions in individual environments.

• Troubleshooting incidents and problems in a timely resolution as defined in SLAs.

• Capacity, Performance and Stability validations.

No scheduled on call requirements, but some ad-hoc requirements to resolve critical issues during weekends and outside working hours expected.

Experience and Skills

Must-have Skills:
3+ years’ relevant industry experience in:

• Bachelor's Degree (Engineering, Mathematics, or IT related field) or equivalent work experience.

• Experience with critical production support, upgrades, and project lifecycle/ SDLC processes.

• Well versed with creating Python scripting and/or Shell scripting.

• Knowledgeable in Observability fundimentals and principles

Desired Skills:

• Well versed in AppDynamics or similar Observability Platform.

• Conversant in Linux-based environments (preferably RHEL) that includes being conversant in terminal commands and developing shell scripts.

• Familiarity with IT Service Management processes and tools such as a Service Now.

• Exposure to one or more of the following:

  • Splunk queries/processing language

  • Platforms such as Angular or Tomcat

  • BI product such as Tableau

  • Autosys scheduling and promotion.

  • Github/Bitbucket for source code management

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