Senior Vice President, Vertical and Enterprise Client Management (Hybrid)

Citi, the leading global bank, has approximately two hundred million customer accounts and does business in more than 160 countries and jurisdictions. For the past two hundred years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every lifestyle, every background, and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citi’s U.S. Personal Bank (USPB) has a unique opportunity to leverage its consumer relationships and footprint, state of the art technology and leading consumer banking position to deliver customer value in a targeted and impactful way.

Citi Retail Services (CRS) is a leading provider point-of-sale lending products including consumer and commercial private label, consumer co-branded as well as consumer digital lines of credit and installment loan productsacross the U.S. and Canada. Retail Services, serves ninety million accounts for many iconic brands, including The Home Depot, Best Buy, ExxonMobil, Macy's, and Shell, among others. The business also provides retail industry expertise, including digital integration, transaction data analytics, and fully integrated marketing and loyalty programs.

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Considering evolving consumer expectations and retail paradigms as well as the rapid emergence of non-traditional entrants in the payments space, CRS will continue to play a key role in ensuring Citi’s position as the undisputed B2B2C point-of-sale lender of choice for merchant partners and consumers. Our Connected Commerce embedded payments strategy enables the introduction of new capabilities, robust product strategies, expanded partnerships and new revenue streams. This strategy, coupled with a best-in-class client management team will continue to strengthen our diversified business model and unlock an expanded target client model – enabling us to provide both our existing and new partners with expanded products, a more streamlined integration, speed to market and on-going customer loyalty.

The Senior Vice President of Vertical and Enterprise Client Management will play a critical role in unlocking our ability to meaningfully scale our vertical strategy and enterprise client relationships to ensure the success of the Connected Commerce platform. Reporting directly to the Director of Strategic Accounts & Relationship Management, this individual will work across the team driving product capabilities, merchant partner strategies and initiatives to ensure the team continues to meaningfully scale Connected Commerce. The role is directly responsible for defining the Citi Pay client growth agenda within the Vertical and assigned client segments to ensure key performance metrics are met – sales, receivables, credit penetration, client retention as well as overseeing Connected Commerce Distribution Partnerships within their vertical segment to drive scale via third party partnerships. 

This individual will be responsible for setting vertical and client strategy, identifying growth opportunities, optimizing both internal and external strategic partnerships, and maximizing opportunities to deliver expanded Citi customer relationships and new merchants at scale. This individual will be responsible for building business case for investment, aligning resources – investment dollars, resources, and technology – to ensure cross functional alignment and flawless execution against key opportunities and business priorities.

The SVP of Vertical and Enterprise Client Management will work across Connected Commerce, CRS, USPB as well as with partners in Citi’s Commerce Bank, Corporate Bank and Services Organization to articulate a strong value proposition and overall branding strategy and be the voice of the merchant partner to influence the strategic product and program roadmaps. This individual will lead the creation and ongoing management of a team to support these strategic responsibilities and imperatives.

This individual will partner with the CRS senior leadership in multiple forums across USPB to ensure the Citi Pay growth strategy is aligned with and supports both current and future merchant partner objectives, enables broader distribution opportunities, drives product and vertical expansion while delivering the right outcomes for CRS, Citi and our merchant partners resulting in market growth and revenue contribution.

This individual will also work closely with a set of peers across a team format that will be specifically focused on evolving Connected Commerce products and platform capabilities for the business to meet customer and merchant expectations. The team will be responsible for facilitating the growth and evolution of Connected Commerce over iterative generations to drive sales and loyalty for current and future merchants by offering world class digital credit products, seamless digital servicing and digitally led integration tools.

This role demands an individual with business knowledge, exceptional relationship management, communication and influencing skills at all levels, a strong focus on strategic execution with a background in partner management, client success, commercialization, business development, and P&L management. Excellent collaboration, communication and negotiation skills are required, often at a senior level. Necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Manage a portfolio of clients to drive sales, receivables, revenue growth, credit penetration and renewals. 

• Hold direct accountability for the P&L associated with your vertical and key clients

• Develop and execute short and long-term product/portfolio strategies for a large partner portfolio to ensure delivery of the financial plan.

• Drive cross functional teams to execute against key portfolio strategies, achieving profitability targets as well as driving Portfolio and Program Management activities.

• Develop and gain alignment on vertical and key client plans and forecasting of key portfolio metrics across the your product set.

• Drive alignment of strategy across key Citi and Partner stakeholders.

• Serve as day-to-day Partner Liaison regarding product strategy development.

• Work closely with Decision Management, Marketing, Risk and Finance to assess program effectiveness and drive modifications to existing programs.

• Work with functional team and partner to develop financial and strategic business cases for new initiatives, enhancements and modifications to existing products.

• Drive product and digital innovation of new/improved ways to deliver value, enhance performance, service customers and improve processes.

• Develop presentations for all levels of the organization and partner articulating the strategic plan, benefits and contingency plans.

• Partner with portfolio Chief Marketing Officer to design and implement vertical and key client initiatives to drive credit penetration and key conversion metrics.

• Analyze market trends through primary and secondary research.

• Monitor processes and controls to ensure contractual compliance commitment.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of B2B2C financial product management

• Deep subject matter experience with Alternate Payment Method (APM) integration and management strategies – has operated in a APM provider in a vertical and client relationship role

• Has successfully managed large-scale enterprise and mid-tier relationships with a demonstrated track record of meeting/exceeding stated credit penetration, sales and revenue targets

• Demonstrated track record going-to-market via distributor strategies with a demonstrated track record of meeting/exceeding sales/revenue and credit penetration targets for an APM via distributors

• Contract management and negotiation skills with a track record of having secured/renewed/extended large-scale enterprise client relationships

• P&L ownership with an ability to articulate successful management of a portfolio of clients to deliver sale, receivables, revenue and EBT targets

• Requires relationship skills, strategic thought Leadership, and effective communication/presentation abilities. Significant Organizational and Project Management - requires solid track record in managing complex business & partner needs. Exceptional Relationship skills.

• Communication/presentation & influence management skills; must have ability to effectively communicate with all levels of management and across all functional areas within a highly matrixed environment. Demonstrated thought leadership and strategic agility. Ability to work well under tight deadlines in a fast-paced, team-oriented, intense environment.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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