Compliance Product Group Manager (SVP) - Citi Retail Services Franchise Partners

Serves as a senior function/business/product compliance risk officer for Independent Compliance Risk Management (ICRM) leading support for Citi Retail Services Franchise Partners responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors, providing day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation on internal policies and procedures. Additionally, this role will manage a team of Compliance professionals.

This role will provide compliance oversight of the Citi Retail Services Franchise Partners areas including related strategic programs and new product development initiatives, liaising closely with stakeholders across lines of defense, including ORM, Legal, Product Managers and Operations and Technology teams.

Responsibilities:

• Designing, developing, delivering and maintaining best-in-class Compliance, programs, policies and practices for ICRM. Translates ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs.

• Managing a team or multiple teams of Compliance professionals. Responsible for hiring, compensation, performance appraisals, staff development, training, etc

• Serving as a subject matter expert on Citi’s Compliance programs. Provides expert guidance on function/business/product regulations on a real-time basis to manage compliance risk.

• Staying abreast of relevant changes to rules/regulations and other industry news including regulatory findings.

• Overseeing the monitoring and identification of regulatory developments, including enforcement actions, and new laws, regulations, rules, and interpretations or guidance relating to the supported function/business/product.

• Analyzing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact.

• Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and provide credible challenge.

• Participating in industry groups and trade association working groups or other forums.

• Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions, including coordinating the implementation of new regulatory requirements.

• Managing strategy and responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit.

• Designing and lead compliance and control reviews.

• Partnering with other ICRM teams and global functions, including Legal, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance.

• Additional duties as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Expertise of Compliance laws, rules, regulations, risks and typologies

• Experience with Credit Card Compliance

• Excellent written, verbal and analytical skills

• Experience managing a team of direct reports preferred

• Must be a self-starter, flexible, innovative and adaptive;

• Highly motivated, strong attention to detail, team oriented, organized

• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging

• Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization; to influence and lead people across cultures at a senior level

• Experience in managing regulatory exams and relationships with examiners, auditors, etc.

• Awareness of regulatory requirements including local and US laws, international and industry standard

• Experience managing teams in similar environments

• Advanced knowledge in area of focus

• Related certifications desirable, CRCM

Education:

• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus; strong working knowledge of function/business/product and the related operations and financial requirements

• Advanced degree a plus

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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