SVP, Sr. Retail Asset Manager- West Portfolio (hybrid)

The NAM Retail branch network includes ~660 branches as well as stand-alone ATM sites and has as annual expense budget of ~$500MM over 3.8M square feet.  The West portfolio consists of 282 branches comprising 1.6MM square feet.

The Retail Senior Asset Manager will report to the Retail Cluster Head and will collaborate with the US Personal Banking to drive the strategy and execution of the retail branch network, and lead the next generation of digital banking. 

This role will be accountable for delivering world-class retail real estate and optimize costs that support the activities of the Citi's Retail Banking business. In addition, this role will be responsible for all P&L oversight related to the designated branch network, the overall management of the client relationship, and directing the operations according to strategies developed by senior management and the Retail Cluster Head.

Responsibilities:

• Together with the Retail Cluster Head and function partners, manage the relationship with, and overall delivery to, the US Personal Banking leadership.

• Full P&L responsibility for the NAM Retail West portfolio. Coordinate across functions (Transactions, Design & Construction, Facilities) and Finance to prepare and manage annual and multi-year budgets with focus on identifying risks and opportunities across all expense lines (rent, operating expense, energy, depreciation, overhead).

• Ensure compliance with Citigroup’s RES (Real Estate Services) Operating policies and procedures, Health, and Environmental standards, and with all related local regulations. This includes management of California's asbestos containing material notices.

• Monitor compliance with statutory national, regional, and local authority regulations. Verify records and reports are maintained as required.

• Directly manage a team of Assets Managers covering the Retail West portfolio.

• Drive alignment across all RES functions to achieve Citi’s retail real estate goals. 

• Oversight and partnership with outsourced Facilities Management to assure our facilities are Safe, Productive, Appealing, and Cost-Effective (‘SPACE’) and all activities are budgeted and executed according to business needs and brand guidelines.  Ensure FM’s timely and coordinated response to operational and environmental risks (natural disasters, local emergencies, etc.).

• Monitor building operations and approve expense requests, as appropriate.

• Manage the sustainability strategy in support of Citi’s Net Zero commitment and ensure the best practices for green building in construction projects in collaboration with Operations and Design & Construction teams.

• Employ continuous improvement techniques to work toward minimizing/eliminating health, safety and environmental risks to staff, clients, and contractors as well as to premises and assets.

• Oversight of monthly reporting of key metrics, updates, and items for management attention in partnership with functional partners.

Job Skills/Qualifications:

• 10+ years of strategic real estate/property management/asset management experience, preferably in the financial services industry

• Experience managing a retail portfolio, a plus but not required.

• Strong organizational and communication skills experience communicating with all levels of management and relating complex information clearly and succinctly.

• Proven leadership skills and ability to collaborate with business clients, internal partners, landlords, brokers, legal, risk and control, and other third-party service providers.

• Strong analytical and problem-solving skills.

• Track record of effectively managing operational risk and ensuring compliance with organization policy and procedures.

• Solid understanding of accounting and finance, including GAAP.

• Ability to drive results with sensitivity to meeting tight timelines and cost objectives.

• Adaptable to dynamic corporate environment and a dynamic real estate market.

• Ability to travel (sometimes last minute) to attend to issues in the portfolio.

• Bachelor’s degree required. Industry certification desired. 

• Proficient in Excel, Power Point and SharePoint.

Leadership Qualities:

• Be a team player that leads by example via integrity, empathy, and work ethic. 

• Take pride and ownership in what you do no matter who notices. 

• Maintain an uncompromising high standard and continually enhance best practices. 

• Prioritize tasks effectively and delegate appropriately. 

• Continue learning and perfecting your craft.  

• Deliver results timely and consistently.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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