BANAMEX | Site Management Infrastructure Analyst

The Infrastructure Analyst 1 is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Diagnose and resolve problems through troubleshooting and basic analysis, escalate issues as appropriate
• Participate in testing activities, including the creation and execution of basic test scripts
• Apply comprehension of how the team interacts with others in accomplishing objectives
• Assess the applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Demonstrated knowledge of operational process changes and improvement

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

KEY RESPONSABILITIES

• Actively participates on new projects and initiatives, in the equipment distribution design in computer and telco rooms and manage CMDB records for all devices installed at the Data Center.
• Design, install, de-installing, relocate all distributed systems, network devices, structured cabling, carrier circuits and all Data Center devices (servers, enclosures, standalone, routers, switches, encryptors, firewalls, etc.) following the standards, policies and processes pursuing high levels of excellence
• Maintain the integrity of the data center facilities, systems, and communications environments through general housekeeping practices, walk-throughs, and best operations practices.
• Provide hands-on, break/fix, level 1&2 tech support for the data center systems and communications environments on a 7x24 basis, escorting for vendors visiting the DC for troubleshooting activities
• Provide clear and detailed turnover to next shift workers for continuity.
• Manage the physical handling and movement of tapes and disks, record them in the appropriate systems and document as necessary, assuring the data protection practices are applied. Participate in all media reconciliation and Quality Assurance efforts.
• Monitoring of tape related console messages, working with the command center and the on-site hardware teams, responding when necessary.
• Replacing any damaged media with approved tickets.
• Assistance when required to ensure that the highest level of customer satisfaction is maintained and reply all emails from different internal clients, asking for support, guidance, break-fix, requirements, etc.
• Performs random audit checks and sampling, following all global procedures and provide input when appropriate
• Validation and follow up of tickets in the Change Management Tool.

QUALIFICATIONS:

• Basic knowledge on server architecture and basic configuration
• Basic knowledge on storage technologies (NAS, SAN, ScaleIO)
• Basic knowledge on networking and communication architectures (i.e. spine & leaf)
• Basic knowledge on structured cabling
• Medium knowledge of Office tools
• Demonstrate logical and technical problem-solving skills and techniques
• Desirable experience in data center systems and facilities, and/or telecommunications and Operations and Technology areas
• Desirable knowledge of Information Technologies best-practices and methodologies (i.e. ITIL)
• Experience diagnosing and troubleshooting server hardware and networking communications
• Experience performing component and device replacements on IT equipment
• English (50%), it’s necessary to be able to keep a fluid conversation for interaction with Global Teams, such as: Project Managers, System Administrators, and Data Center Partners
• Ability to lift/move 25 kg of equipment and work with other people and tools for heavier components
• Ability to work non-standard hours, including working during the day/nights, weekends, holidays and on shift-based schedule as required

EDUCATION

• High School Diploma, or Higher Degree in computer systems or informatics and equivalent experience. Experience in Data Center environment is a plus.

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.