BANAMEX | Data Center Operations

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
• Ensure successful completion of data loads and batch processing
• Participate in testing activities, including the creation and execution of basic test scripts
• Execute project plan task
• Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
• Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a Technology Infrastructure role
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

DEVELOPMENT (WHAT WILL YOU LEARN BY DOING THIS JOB)

The Technical Analyst is a mid- level technical position within the Data Center Physical Provisioning discipline.  The Career Path includes advancement to other positions within the Site Management organization structure and/or access to other technical support areas, systems development or team leadership.

BUSINESS OVERVIEW

The Americas Data Center Physical Provisioning (DCPP) discipline is responsible for managing and tracking of all activity within the current and future-processing environment in the Americas data centers.  This functional group in conjunction with the DCSD monitors all Business as Usual (BAU) and projects including hardware installs and upgrades as well as break / fix trouble related activity. It also assures the proper and timely coordination and escalation of all processing problems along with associated documentation on a daily basis.  

This discipline acts as the managing interface to Reality Service (RES). DCPP coordinates RES activities within the facility and is ultimately responsible for the management and control of the data center raised floor. DCPP is responsible for the receipt, placement and installation of hardware on the processing floor.  By assuming an active role they must ensure compliance and enforce all rules and standards in the change control process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

KEY RESPONSIBILITIES

The individual must manage and maintain the site-specific inventories as well as the corporate inventories. This position must interact with various user groups to assist in planning installations of equipment at the site. He/she must ensure that correct and concise documentation is maintained at all times. He/she must receive and update corporate fixed assets to the database on a regular basis.

The Infrastructure Technical Analyst roles and responsibilities also include, but are not limited to:

• Maintain current updates to the ServiceNow (workflow) and inventory systems

• Assist with the daily coordination of installs, de-installs and redeployed equipment with the onsite DCSD (Data Center Service Delivery)

• Ensure accurate and concise documentation of inventory is maintained

• Ensure that all equipment is properly labeled and bar coded within 24 hours of arrival

• Ensure that proper power requirements are satisfied (as per hardware specifications) for each device

• Maintain asset management policies and procedures throughout device lifecycle

• Update the monthly corporate fixed asset list

• Maintain the cabinet inventory and plan for future installations of cabinets

• Assist in supporting all disaster recovery/continuity of business tests that affect the site

• Assist in the coordination of project related activities outside of BAU activities

• Participate in and coordinate all physical asset reconciliation efforts

• All other duties as assigned

EXPECTED OUTCOMES (WHAT WILL “SUCCESS” LOOK LIKE IN 12 MONTHS)

After 12 months in this position, the DCPP Technical Analyst will be proficient in standards and policies regarding data center installations and maintenance of the overall environment.  He/She will be able to complete the process flow from receipt of hardware into the Data Center to installation and hand-off to the business.    

KEY CHALLENGES (WHAT IS THE WORK/MARKET ENVIRONMENT)

The Americas Data Center environment is a fast-paced, demanding environment that requires the DCPP team to successfully multi-task BAU, technical project requests, and business requirements. They must be able to maintain continuous priority shifts on a daily basis in this environment.

CANDIDATE QUALIFICATIONS (KEY COMPETENCIES, MINIMUM YEARS OF EXPERIENCE, MINIMUM PRIOR SPAN OF CONTROL, TECHNICAL SKILLS)

• Required skills include a minimum of 3+ years of prior data center operations experience in the implementation, maintenance and analysis of data center facilities, hardware and communications infrastructure.   Strong understanding of data center strategies, tools and effective troubleshooting techniques. A hands-on individual with multiple hardware platform knowledge (HP, EMC, IBM) is required.  A basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures is preferred. Good interpersonal skills and ability to multi task to manage several priorities in a rapidly changing environment.

• Excellent Communication and Writing skills. Knowledge of problem and change reporting systems, project process and associated tools.  Logical problem solving techniques and associated experience in systems, data center facilities and telecommunications. Enterprise project management skills preferred. Experience in the Financial Services industry is a plus.

• Mastering of advanced Microsoft Excel

• Experience working on process-based environments

• English (50%), it’s necessary to be able to keep a fluid conversation for interaction with Global Teams, such as: Project Managers, System Administrators, and Data Center Partners

• Ability to lift/move 25 kg of equipment and work with other people and tools for heavier components

EDUCATION

• High School Diploma, or Higher Degree in computer systems or informatics and equivalent experience. Experience in Data Center environment is a plus.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.