FX Application Support Lead Analyst

FX Application Support Lead accomplishes results by providing hands-on support of FX applications and the business. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness and understanding how FX or any Capital Markets business works. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area.

Responsibilities:

• Provide hands-on application support, leveraging both technical and business knowledge, and also provide weekend coverage on a rotational basis.
• Provides technical oversight across systems and ability to coach and guide junior members in the team; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users. • Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis
• Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• Requires Hands-on experience of supporting production applications.
• Database: Oracle/Sybase/MS SQL; Tools: Service Now, Jira, Autosys,Splunk, ITRS; Basic networking concepts.
• Captial Market exp is a must have.
• Production support in Financial Domain is a must have.
• 10+ YRS of experience.
• Extensive years’ experience in an Apps Support role in FX or other Capital markets business would be an added advantage, but not essential
• Experience working in a global team
• Demonstrated leadership, interpersonal skills and relationship building skills
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload for themselves and for the team
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders
• Strong analytical and trouble shooting skills.
• Education:
• Bachelor’s/University degree, Master’s degree preferred

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