Head of Risk & Control for Payments Operations - Asia South & JANA Cluster

At Citi, we get to connect millions of people across hundreds of cities and countries every day.And we've been doing it for more than 200 years.We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s TTS Payments Operations Risk & Control Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

We’re currently looking for a high caliber professional to join our team as Head of Risk & Control for Payments Operations - Asia South & JANA Cluster - Senior Vice President. (Internal Job Title: Operational Risk Grp Manager - C14) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

Role Overview

The TTS Payments Operations Risk & Control team is responsible for the successful execution of the global payments risk and control strategy and provides oversight & support to the TTS Payments Operations business with regards to the adherence to process related controls / policy requirements and the effectiveness of the controls by means of reviews/test programs, and review of reported data for underlying themes and trends. In addition, the Payments Operations team will engage with Business and other 1st, 2nd and 3rd line stakeholders to ensure consistency across the Payments Risk landscape.

The purpose and objective of this role will focus on the establishment of a strong Controls framework, provision of ongoing controls oversight and support, monitoring of the related key risk indicators and reporting, as well as ensuring adherence to all relevant policies and standards for the Payments business in Asia South & JANA.

Within this team the Operational Risk Group Manager is accountable for management of Risk & Control for Payments Operations for the Asia South & JANA Cluster and the successful execution of the global payments risk and controls strategy. Leads and directs a team of professionals. Requires a comprehensive understanding of the Payments Business and Payments Risk & Controls areas.

Responsibilities

• Responsible for managing payment risk teams for the Asia South & JANA Cluster

• Manage the risk and controls within the payment Operations lifecycle. Ensure known issues are captured with action plans

• Ensure the Payment Operations MCA appropriately captures the Risks, Controls and severity

• Overall responsibility for leading the operational risk events cycle, which includes the capture, escalation and management of operational risk events

• Lead business level programs to address themes of operational risks events and to prescribe preventative and detective controls to prevent reoccurrence, including advocating and working with product to fund changes.

• Work with business, operations and technology, and any unit responsible for a control (URC) that lead to an Operational Risk Event to ensure remedial actions are taken, included in thematic programs addressing causes and track progress

• Shape and define governance model for Asia South & JANA Payments Operations risk that covers sub product and cluster oversight

• Lead in operational risk event reduction senior forums, working groups and committees across Asia South & JANA

• Development of business level procedures that makes sure that Operational Risk Data is captured consistently and timely in the Loss Capture System (LCS) and ORE Central

• Prepare reports for senior management

• Support stakeholders and provide guidance on escalation of operational risk events to make sure that actions can be taken that reduce or avoid the impact of these events, and to inform other stakeholders, in line with Citi Escalation Policy

• Provides control advice and guidance to Payment Operations organization

• Communicates guidance and training of new requirements

• Identify and raise issues within the business. Mitigates those risks and ensures appropriate approval and visibility within the organization.

• Create and track Key Risk Indicators, metric triggers and thresholds in order to identify and communicate any emerging issues and develop action plans with the business owners.

• Stays current in understanding existing risks and analysis of emerging risks across the business

• Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks

• Be fully up to date and familiar with relevant Citi Policies and standards

• Represent the Business in reviews conducted by 2nd, 3rd LoD and external Auditors. Ensure timelines and quality of deliverables

• Develop and maintain a robust Risk & Control program to support Asia South & JANA Cluster Payments Business.

Qualifications

• 10-15 years relevant experience

• Significant experience in Operational Risk and/or Payment Operations

• Ability to manage through influence to drive implementation across a global organization

• Knowledge of business-related products and/or processes, specially related to Operational Risk Events, Loss Capture System Reporting and policy requirements

• Outstanding communication and presentation skills required.

• Track record leading Control related projects and programs.

• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior leaders both in the business, corporate functions as well as the Operations, Business and Technology environments

• Ability to produce results against tight deadlines and navigate ambiguity

Education:

Bachelor’s/Master’s degree in business, Economics & Finance, or related discipline.

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