Client Onboarding Intermediate Analyst

The Client Onboarding Intermediate Analyst deals with most problems independently and has some latitude to solve complex problems. Typically deals with variable issues with potentially broader business impact.

Responsibilities:

• Governance Framework Development – Support in creation and implementation of governance models to enhance oversight and accountability in Account Opening and Maintenance Operational Procedures.
• KPI Management & Reporting – Monitor, analysis and refine existing KPIs, KRIs while developing new performance metrics to drive efficiency and improve execution quality in TTS Onboarding.
• Operational Process Monitoring – Conduce regular and ad-hoc targeted reviews and assessments of operational workflows to ensure compliance with Internal Policies and Standards.
• Data analysis – Utilize data analytics to identify trends, gaps and opportunities for process optimization and quality improvements, including enhanced decision-making supporting materials.
• Collaborate with Internal Teams to ensure the key operational controls are executed effectively, mitigating potential existing risks and proactively identifying new risks.
• Initiative development and implementation – design and support new initiatives aimed to improve TTS Onboarding processes execution, efficiency and overall governance effectiveness.

Qualifications:

• Prior experience in an analytical role related to governance, operational effectiveness or process quality monitoring
• Demonstrated interpersonal skills, pro-active team player but also able to work independently
• Problem solving & critical thinking – ability to identify inefficiencies, propose solutions and drive continuous improvement initiatives
• Strong ability to collaborate with Global Teams, present findings and issues effectively and influence on the process improvements across the TTS Onboarding
• Proficient knowledge of English (written and spoken).

What we Offer:

• Competitive salary connected with annual salary review and discretionary annual performance bonus
• Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)
• Hybrid model of work – from modern offices and from home, flexible working hours
• Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with
• Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)
• Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas
• Unlimited development opportunities within Citi global network.
• Exposure to a wide range of internal stakeholders as well as to senior management

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