Spring by Citi Payments Solutions Architect, SVP

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that & enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Diversity is a key business imperative at all levels of the company and a source of strength at Citi. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

With banking licenses in over 90 countries and the industry’s largest proprietary network, Citi’s Treasury & Trade Solutions (TTS) business continues to lead the way in offering the industry's most comprehensive range of digitally enabled payments solutions to our large enterprise clients. Spring by Citi is our merchant acquiring and digital payments acceptance solutionthat unlocks new business value for our multinational eCommerce companies through the unique market position that only a bank can provide. Our team of technology engineers, designers, product managers and salespeople collaborate to drive growth and optionality for our global merchant base in 25 countries and growing. They create cutting-edge payments processing and settlement models, data analytics, and transformational platforms that help drive revenue and lower costs for our clients.

Our goal is simple: help customer-centric institutions build seamless merchant acquiring and payment experiences that increase sales conversion while mitigating risk. To that end, and as a leader within the Spring by Citi Sales team, you will partner with our enterprise clients to understand their complex needs, design solutions that deliver on their key objectives, and become a trusted advisor for Citi’s globally diverse institutional client base. You will collaborate across the global organization to drive client consultations, win deals, bring solutions to life, and shape product strategy. Citi’s Payment Acceptance business, Spring by Citi, covers 25 markets globally and focuses on serving the world’s largest merchants, as well as growing eCommerce flows for other important relationships of the bank, across C2B and B2B flows. Spring covers a full suite of payment methods across the various markets, including card acquiring, local payment methods, direct debits and QR code instant payments. With Citi’s unprecedented access to institutional clients, the sales team is expanding its reach into payment teams, and progressing discussions with key buying centers. It is the role of the Solutions Architect to progress deals to win stage and to oversee successful implementations, by providing detailed solutioning for clients.

Job Description

In this role you’ll be responsible for:

·Driving Citi’s position as advisor to key business and technical stakeholders through leading technical discussions with prospective clients on end-to-end solutions

·Serving as Spring by Citi and merchant acquiring subject matter expert, supporting eCommerce deal teams to identify and win new complex opportunities, with active engagement from early-stage sales cycle

·Conducting business analysis and research on industry trends and key players in the eCommerce ecosystem to be able to win in a dynamic and highly competitive space

·Understanding a client’s technical challenges and designing creative approaches to simplify their access to Citi’s solutions, while assisting the customer in planning and executing on their transformation journey

·Providing technical advisory to existing clients in order to expand Citi’s footprint and wallet share in the merchant acquiring and payments acceptance space

·Incorporating technical solutioning into the client implementation process for seamless client onboarding

·Communicating client feedback to the Spring by Citi business team to shape product strategy and roadmap

Development Value (what opportunities to develop can the job offer a prospective candidate):

The payments landscape is evolving at an unprecedented rate. Help us build the future of merchant acquiring and payments alongside top leaders who thrive on tackling fresh challenges and welcome fresh perspectives. This new role presents a highly visible platform to use your skills and knowledge to make a direct impact on helping clients create a frictionless payment experience for their customers. You will work with the world’s leading companies and be front and center in developing a world-class business with limitless opportunities. You will continue to develop a unique skillset that balances technical acumen with client-facing leadership skills.

Job Qualifications

Knowledge Experience

·         Minimum 5 years' work experience in the payments/merchant acquiring industry, ideally with a strong understanding of consumer payments, payment gateway technology, APIs, card acquiring, eWallets, and the surrounding ecosystems

·Deep understanding of API architectures and software development/strategy.A background in writing code is a plus.

·Experience and understanding of merchants’ current and evolving consumer payment needs, particularly experience pitching to, and working with, consumer payments and eCommerce teams of global merchants

·Strong interpersonal skills, including presentation skills, with ability to design innovative and tailored solutions working across financial and commercial buying centers

·Appreciation of payments risk dynamics and the value of compliance risk management

·Proven track record of operating independently and taking initiative with internal and external audiences.Openness to change.

Skills (what specific technical skills does the individual need and at what level, e.g. specific IT/spreadsheet/analytical/modeling skills)

·Strong client-facing communication skills and ability to translate technical jargon into clear business benefit

·Precise articulation of merchant needs with a talent for communicating complex ideas and concepts in a concise manner

·Deep technical understanding of web services/APIs/system integrations. Coding background preferred

·Understanding of emerging buying behavior of global merchants, payments landscape and terminology

·Extreme attention to detail and interest in operating in a multifaceted, fast-paced environment

Competencies (what competency skills sets does the individual need, e.g. organization skills, planning, resilience, motivation, teamwork, verbal communication, etc.)

·Client-centric mindset

·Excellent, confident communication skills, both written and verbal

·Experienced presenter

·Creative and curious thinker with a hunger for knowledge

·High energy, passionate and dynamic self-starter

·Strong analytical skills

·Pragmatic and motivated result-oriented approach

·Collaborative team player

Qualifications

·Relevant undergraduate degree

·Degree in engineering or related disciplines is a plus

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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