North America Head of Services, MD

Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have more than 200 years of experience helping our clients meet the world’s toughest challenges and embrace its greatest opportunities.

Citi consists of five interconnected businesses – Services, Markets, Banking and International, Wealth and U.S. Personal Banking.

Services sits at the core of Citi’s global network, with an industry footprint spanning 95 countries, including our sub-custody network in 63 of them. We serve approximately 19,000 clients which include large corporations, banks and broker dealers, commercial bank mid-market companies and investment managers. 

Services consists of five business lines – Payments, Liquidity Management Services, Trade and Working Capital Solutions, Issuer Services and Investor Services. We operate across seven geographic Clusters – North America, Latin America, U.K., Europe, Middle East & Africa, Asia South and Japan, Asia North & Australia.

Our Cluster leadership oversees delivery of the breadth of our business and client relationships across the globe. The North America Cluster, including the U.S. and Canada, is the largest in the network contributing a significant component of overall reported earnings for Services.

The North America Head of Services is a key leadership position responsible for overseeing and driving the strategic direction, client engagement and growth of the Services business in North America.

The role directly reports to the Global Head of Services and is a member of the Services Executive Committee. In addition, the role matrixes to the Head of North America and is a member of its Executive Committee.

Key Responsibilities

• Market Growth.  Work across product peers to drive business growth and expand market share across Services North America.
• Client Sales and Delivery.  Foster and maintain strong relationships with key clients, partners and stakeholders across the North America Cluster.  Relay and influence meeting the needs of the Client with global product peers.
• Financial Performance.  Drive revenue growth, manage profitability, manage KPIs and track performance of the North America business.
• Risk & Control.  Manage risk and control standards and foster a culture of compliance across the organization. Ensure the business operates within the appropriate legal entity governance framework for the North America business.
• Talent Development.  Lead, mentor and develop a high-performing team, fostering a collaborative and results-oriented work environment.
• Innovation.  Champion a culture of innovation, driving digitization and the adoption of cutting-edge technologies to enhance client experience and operational efficiency.
• Industry and Market Knowledge.  Stay abreast of industry trends, regulatory changes and the competitive landscape to identify opportunities, influence global products to adapt and mitigate potential risks.
• Market and Regulatory Advocacy.  Formulate the strategy around and lead external engagement with appropriate regulatory bodies.

Development Value

• Comprehensive Business Management Experience with oversight of a large breadth of businesses and managing across a matrixed organization.
• The opportunity to continue expanding the Services business in North America with significant wallet size and a major contributor to Citi’s earnings and global profile.

Qualifications

• Education: Undergraduate Degree, MBA preferred.
• Extensive experience in financial services, with a proven track record of success in leading and growing a large business.
• Strong leadership, strategic thinking and execution capabiities.
• Excellent communication, interpersonal and stakeholder management skills.

Knowledge and Experience

• Deep understanding of Services’ core product areas: Payments, Liquidity Management, Trade and Working Capital, Investor Services, and Issuer Services.
• Strong track record in developing and nurturing client and vendor relationships.
• Knowledge of the North America regulatory landscape.

Skills and Competencies

• Strategic analysis/thought process.
• Ability to work with multiple organizations and stakeholders, including Senior Management and regulators.
• Strong leadership and communication skills.
• Ability to inspire and influence teams – both direct and matrixed.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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