Head of Trade & Working Capital Solutions - MD

Citi Services is a leading provider of cash management, trade services, and securities services to Financial Institutions, Public Sector, and Corporate clients around the world. With a global network spanning over 100 countries, the group is uniquely qualified to service clients with local and cross-border operating and business needs.

The global platform of Services is unique in the industry for its reach, interoperability and flexibility. It provides clients with timely, accurate information and dynamic, web-based tools to effectively manage their working capital and supply chain around the world. Combined with a worldwide network of dedicated and experienced transaction services professionals, Services is well suited to serve clients anywhere they do business.

The Head of Trade & Working Capital Solutions will focus on leading Citi’s Trade & Working Capital Solutions business globally, reports directly to the Global Head of Services, and is a member of its Executive Committee.

Principle Responsibilities:

Strategic Leadership

• Develop, implement and execute business strategy to achieve growth targets across Trade & Working Capital Solutions globally.
• Identify, prioritise and prosecute strategies to maximize Firm returns across client, product, cluster, funding, tax, capital treatment, booking model, distribution and technology.
• Execute coordinated global strategies for each product suite with a specific focus on differentiated value propositions and breakout strategies to increase revenue and penetration of client wallet, whilst optimizing capital allocation.
• Work with partners across specialist and multi-product Sales, Banking and International to execute on key levers for franchise / corridor growth.
• Lead modernization of entire offering on a front-to-back basis.
• Execution focus and discipline.

Client Management

• Serve as the Senior on key client relationships and deals
• Serve as Program Sponsor for the commercialization of Trade’s newer offerings and provide strategic oversight to drive pipeline and revenue growth
• Building a culture that drives client excellence and which achieves best-in-class client experience
• Accountable for Voice of Client outcomes

Business Management

• Responsible for end-to-end outcomes for the business with ownership of revenue, client growth & profitability.
• Indirect, but active management of Operations & Technology to ensure product delivery within standards and reengineer existing products to gain scale and efficiency in conjunction with market expansion.
• Define the technology roadmap for the business and ensure that Citi’s digital client proposition is best-in-class and achieve productivity objectives
• Ensuring a robust data strategy is in place
• Drive adoption of agile working practices and build a business committed to platform modernization and optimizing operations.

Risk & Control Business Management

• Maintain strong risk and controls environment – through actions, culture mindset and long-term solutions.
• Manage Risk for the business as described in Citi’s Enterprise Risk Management Framework – includes identifying risks, ensuring controls, escalating issues and leading corrective action plans as required.  Drive continuous improvement in key risk & control metrics and strategies for reduction of operational risk events.
• Partner with franchise management and control functions in leading and maintaining relationships with key regulators.

Talent & Culture

• Responsible for recruiting, developing and managing a high performing team. Provide coaching and guidance to the team.
• Drive a culture of inclusion and accountability in line with Citi’s Mission and build on Citi’s Leadership Principles with a focus on excellence, collaboration and innovation.

Requirements

• 20 years+ experience in leading large, complex client/product franchises globally
• Deep understanding of Trade products and wider Services offerings
• Inspiring leader with a proven track record of delivering excellence
• Relationship skills to lead the interaction with some of the largest global clients

Demonstrates:

• Strategic Mindset: Clearly leverages the organization's key differentiators, incorporating them into a solid long-term strategy. Is highly alert to the future, analyzing multiple scenarios to equip the organization to address change, tackle challenges, and shape new possibilities.
• Global Perspective: Leads the organization to anticipate local changes, gather data, and quickly adjust business offerings and practices to address the unique needs and preferences of other cultures/countries. Promotes global thinking and a broad lens on strategic opportunities.
• Drives Results: Fosters organization-wide enthusiasm to surmount obstacles; inspires people to achieve results, even when the path ahead is difficult. Champions a results-focused culture focused on meaningful tasks and energetic action.
• Plans and Aligns: Offers comprehensive and exact goals so that priorities are clear. Swiftly drives actions to coordinate and align to strategic goals, with ambitious but realistic time frames, building a sense of urgency.
• Collaborates: Takes initiative to build and promote a culture of collaboration and of open, fearless communication across the organization. Adeptly pursues and integrates a wide range of perspectives.
• Cultivates Innovation: Inspires people to generate and implement breakthrough ideas; takes smart risks to drive cutting-edge innovation. Builds and maintains a robust innovation portfolio and invests resources wisely to discover and capitalize on new opportunities.
• Decision Quality: Urges cross-functional analysis, supported by robust data and sound logic, removing obstacles to cooperation on key decisions. Makes tough decisions and difficult trade-offs, balancing analysis with decisiveness.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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