Central Control Capabilities - Control Assessment Lead - Markets, Services, Banking / International, and Client (MD)

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Responsibilities: 

• Provides leadership and direction through Senior Managers, directing and overseeing teams while setting strategic objectives and ensuring optimal performance. 
• Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies through Senior Managers to encourage the development and implementation of robust control programs and strategies • Make critical decisions that are guided by functional or major operational segment strategies and priorities
• Partner leadership of the Central Testing function to facilitate the identification of opportunities for streamlining and/or automation of operational processes.
• Appropriately assess risk when decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Oversee assessment of activities and processes as per required
• Policies, Standards and Procedures to strengthen risk management quality.
• Accountable for stakeholder/client feedback and responses to any quality assurance complaints or issues in a timely and efficient manner.
• Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Responsible for the overall Controls Testing Utility for effective assessment of control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes 
• Evaluate emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks.
• Serve as key subject matter expert on control testing automation initiatives and provides automation support when team is assessing an automated control design.
• Engage business owners to review Activities-Risk-Controls and gain a thorough understanding of the expected control testing tool, analyzing and defining an executable process.
• Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility, including providing training and leading by example.
• Appropriately assess risk when decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications: 

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry, 8+ years managerial experience preferred
• Ability to identify, measure, and manage key risks and controls
•  Experience managing teams with broad accountability in a complex environment and ability to lead through change
• Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.  
• Proficient in developing new ideas to mitigate risk and improve current processes.  
• Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment. 
• Full management responsibility of a team or multiple teams
• The role requires strategic thought leadership in driving efficiency and effectiveness of the control environment, ensuring effective Controls programs, and accurate reporting and escalation to the business stakeholders. 
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles 
• Developing new ideas and improving current processes to proactively mitigate risks
• Requires an ability to provide challenge and make recommendation for risk and controls remediation
•  Expert knowledge in the development and execution of Monitoring and Testing for controls.
• Proven experience in risk management, monitoring and testing, and quality control.
• Proven experience in implementing sustainable solutions and improving processes
• Expert understanding of compliance laws, rules, regulations, and best practices
• Deep understanding of Citi’s Policies, Standards, and Procedures
• Demonstrate exceptional leadership, decision-making, and problem-solving skills
• Excellent analytical skills to evaluate complex risk and control activities and processes
• Ability to deliver compelling presentations and influence executive audiences
• Strong sense of accountability and ownership, with strong results orientation
• Excellent communication skills; ability to engage and inspire across stakeholder groups
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word
• Strong stakeholder and team management experience

Education: 

Bachelor's/University degree, Master's degree preferred

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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