Business Risk and Control Group Manager, SVP

Risk Analytics Business Risk and Control Group Manager – C14

Organization Overview:

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture.  We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion. 

We are a dynamic, global and diverse organisation, with a presence in over 80 Countries covering all post execution Operations teams including product-aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including:

• Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market
• Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and
• Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade.  We partner extensively with a range of internal stakeholders including Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client Relationship Group dedicated to overseeing the group service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Digitization and Implementation Group works alongside our Operations teams delivering automation solutions to solve for operational challenges.  We partner with Citi’s Innovation Labs to drive optimization and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation Groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our ecosystem. We are growing our capabilities using artificial intelligence, natural language processing and machine learning. 

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace.  We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls - to protect our clients, the firm, and our reputation. We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry. 

Team Overview:

The Markets Operations COO Controls and Regulatory Management function is comprised of:

• Deeply embedded Control Officers supporting product-aligned global Middle Office & Operations teams to support KPI/KRI oversight & challenge, ORE deep dive & escalation, proactive Control Reviews, MCA oversight & challenge, Enterprise & Ops specific Risk Initiatives, Audit Interface and oversight, Issues & CAP analysis/remediation, and Control Advisory 
• A Centralized Controls function comprised of Regulatory Control & Governance, Control Solutions & Risk Remediation, and Risk Identification & Monitoring teams who partner with The markets Operations Transformation Program Execution teams to implement solutions for mitigating operational risk across functions and products.

Job Purpose:

The Risk Analytics Business Risk and Control Group Manager will report into the head of the newly formed Markets Ops COO Global Risk Identification and Monitoring team which serves as a driving force in identifying and quantifying risk on an aggregate level, and delivering robust and consistent design, monitoring, and governance of the control framework across Markets Operations.

Responsibilities:

• Gather and analyse data, providing risk reporting for the Markets Operations global monthly and weekly risk forums, designing risk management dashboards in partnership with the rest of the Markets Ops Transformation group and Program Execution teams. 
• Fulfil ad-hoc requests to provide actionable insights for decision-making to Markets Operations senior leadership.  This involves managing data retrieval and analysis and utilizing the analysis to identify patterns, root causes and opportunities for improvement in a quantifiable manner. 
• Partner with Market Ops management to execute the analytics agenda and prioritize highest value use cases.
• Execute the program agenda using a methodical approach that conveys value to stakeholders.
• Evaluate the need for analytics, assess the problems to be solved and what data sources to use or acquire.
• Manage a team of Markets Operations risk reporting specialists who own the risk report production for each Markets Operations functional/product area
• Drive exploration/experimentation in visualization and review benefits and value of analytics techniques and tools and recommend improvements.
• Design, test and support the implementation of metrics and dashboards to measure risk in a sustainable, consistent way and also on an ad-hoc basis as needed. 
• Partner closely with the rest of the Market Ops Transformation group, Markets Ops and Market Business management and technology partners to utilize data to drive process improvements, risk reduction and client service excellence. 
• Develop and maintain comprehensive processes to identify and reduce operational risk.
• Support the wider Risk Identification & Monitoring Team’s Hunting for Risk Framework strategy design and implementation.   The program objective is to accelerate our transition to proactive risk identification across the front-to-back trade lifecycle and all risk stripes.  This will require partnership with Technology, Markets, Operations, and Program Execution teams to facilitate proactive, accurate risk quantification, monitoring and reporting via roadmap design for a federated reporting framework aligned to a central Data Mart and designing capabilities to assess/monitor benefits realization of cross-product remedial actions to close control gaps.

Transformation to Target State:

• Ensure our infrastructure and tools meet Markets Operations’ needs for managing risk. 
• Develop and suggest operating model changes in order to pivot the Operations organization towards digitization and a robust control environment.
• Drive and support the delivery of strategic platform re-engineering initiatives, with conscious intent to standardize and industrial flow, reducing manual touch points and aligning tech delivery vs. business goal and wallet share optimization
• Design tools and methodologies for quantifying risk and defining our risk profile throughout the Organization and its products
• Design reports to illustrate the level of controls standardization across regions and help identify opportunities for harmonization across teams
• Implement plans and execute vs milestones ensuring we meet deadlines

Story Telling:

• A penchant for story telling using data and visualizations to socialize findings and insights to key executives and stakeholders.
  • Help drive comprehensive risk KPIs/Metrics for senior executive consumption – for each product and function, working in close partnership with the Product Leaders
  • Analyze risk metrics for trends and lessons learned
  • Partner with the Ops product leaders to understand and update process flows, challenges and potential solutions and present opportunities to Senior Management
  • Articulate solutions vs current state for digitization, automation, low code solutions and straight through processing

• Perform detailed analysis for identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge and ensure appropriate escalation in accordance with firm Issue Management and Escalation Policies, Standards and Procedures.
• Maintain strong working relationships with Markets Operations functional heads and their teams, Embedded Control Officers, and In-business Risk Controllers.
• Apply knowledge of the business, products or services to identify and implement risk reporting and analytics control points and processes.
• Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

People Agenda:

• Promote a culture of continuous improvement and cultivating a robust service and control environment
• Champion diversity and inclusion to create a working environment which allows our People to thrive and excel

Qualifications:

• 10+ years of relevant experience in Banking, Finance, or related consulting with a focus on Capital Markets, Operations, Risk and Controls management
• 6-10 years’ experience, with significant data analytics and technical skills
• Experience with SQL and relational databases
• Experience designing dashboards with one of the major BI visualization tools (Tableau, Power BI, Qlikview etc.) and directing technology teams to implement data visualization tools
• Ability to effectively use complex analytical, interpretive and problem solving techniques
• Track record of delivering and managing large, technical data programs across multiple businesses and geographies
• Demonstrated experience in delivering change in a collaborative, agile team environment as well as more standard frameworks
• Track record of delivering and managing large, technical data programs across multiple businesses and geographies
• Strong written and verbal communications skills including the ability to track deliverables, and articulate complex problems and solutions through concise and clear messaging; developed communication and diplomacy skills are required to guide, influence, and potentially convince others, in particular colleagues in other areas and occasional stakeholders (i.e., Technology, PMOs, Audit, Compliance, etc.).
• Ability to effectively prioritize complex projects and the skills to adapt quickly to new challenges and concepts, capable of navigating ambiguity and problem-solving issues in a heavily matrixed corporate environment.
• Highly organized and motivated self-starter with strong attention to detail and a teamwork-oriented approach
• Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization within and across project teams, functions and business units under tight timelines.
• Proficiency in MS Office applications (advanced expertise in Excel, PowerPoint, SharePoint, Teams a plus).Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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