Banking - Banking Workplace Operations – C11, Officer - Mumbai

Job Summary:

The Operation Analyst plays a key role in analyzing and optimizing the work environment. They gather data on space utilization, employee behavior, and business needs to develop actionable insights and recommendations. The Operations Analyst serves as the first point of contact in a workflow process, supporting efficiency, accuracy, and client satisfaction across departments.

Key Responsibilities:

• Maintain and update space databases, floor plans, and occupancy records using tools such as AutoCAD, CAFM, or IWMS software.
• Collaborate with Facilities, Real Estate, HR, and Departmental Leaders to forecast future space needs.
• Prepare reports, dashboards, and presentations to communicate findings and recommendations.
• Manage and prioritize ticketing system requests, ensuring timely resolution of issues and proactive communication.
• Collect, analyze, and interpret HR and workforce data—such as headcount and turnover—to inform strategic space planning and optimize workspace utilization.
• Coordinate building access for new hires to ensure a seamless onboarding experience.
• Prepare and process termination reports to revoke building and locker access for departing employees in a timely manner.

Qualifications:

• 2+ years of experience in workplace strategy, space planning, or data analysis.
• Strong analytical skills and proficiency in tools like Excel, Power BI, or Tableau.
• Familiarity with AutoCAD, Archibus, or space planning software is a plus.
• Excellent communication and presentation skills.
• Ability to work cross-functionally and manage multiple projects simultaneously.

Work Environment:

• Primarily on-site role in an office setting.

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.