Sr. IT Project Manager (Hybrid)

Description Overview of Citi

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

About The Department

Citi has the largest Markets presence of any bank globally.  Our physical presence in 60+ countries gives us unrivalled insight into global markets. We trade over 140 different currencies out of our centres, hence our clients benefit from this as well as unparalleled liquidity. 

Markets Technology develops innovative technology solutions and focuses on providing exceptional service to our clients in full partnership with our product teams. We deliver customized solutions by utilizing cutting edge technologies to deploy everything from cloud computing to mobile solutions to APIs, creating a competitive advantage for Citi, our clients, our regulators and our stakeholders.

In this fast-paced environment, our diverse and inclusive team are focused on creating solutions. We would be nothing without our people. We value their skills, motivation and experience. 

About The Team

The Markets Technology Program Delivery team is focused on driving delivery and execution of Projects and Programs within Application Technology. We work with each of the technology pillars across Markets business; also interfacing with the business counterparts that are our major stakeholders. Our mission is to enable the technology teams to deliver great software and regularly deliver value to the business through planned initiatives both short and long term. We focus on efficiency, breaking complexity into manageable chunks, embracing Agile ways of working and ensuring delivery against priority objectives to achieve business and technology outcomes.  We provide appropriate governance and structure, while being conscious of the right balance of process to empower and accelerate teams.

About the Role

We are seeking a seasoned professional with 10+ years (12+ without certifications) of proven track record of PM Oversight or Program/Portfolio Management within the Technology, Banking or Consultancy industry. The incumbent must possess in-depth knowledge of Program and Project Management procedures, along with excellent collaboration, communication and stakeholder management skills. S/he must be able to prioritize tasks, work within deadlines, taking a pragmatic and considered approach, paying close attention to details and be highly responsive to spontaneous requests. The individual is expected to coach and mentor junior associates and coordinate with a diverse team of PMOs to deliver on tight program deadlines. The individual should have experience managing senior stakeholder expectations and be adept at creating and dissolving escalations. Management status update preparation, RAG status reviews & delivery key messages, strong knowledge of SDLC methodologies with a strong mix of analytical & problem-solving skills is required for this role.

Responsibilities:

This role will be accountable for the following responsibilities:

• Coordinate across a team of PM’s & PMOs to ensure delivery of projects in accordance with Citi’s SDLC procedures which include many regulatory and compliance mandates.

• Project coordination for several areas within regulatory projects portfolio

• Assist technology leads and project managers in managing a large portfolio of programs and projects

• Enforce a culture of SDLC best practices across the technology group

• Maintain existing departmental and Project Office policies and procedures

• Liaise with a range of teams from COO, Technology Central Business Office, Technology Leads, and Management Office team, providing insightful financial and business analyses and developing senior management reports, to define and track key operational/program metrics and to help drive business decisions to achieve goals

• Utilize proficient Microsoft Excel and PowerPoint skills to provide effective reporting and documentation including dashboards and scorecards

• Excellent oral and written communication skills necessary to effectively communicate issues, risks and progress on complex processes to multiple stakeholders

• Self-initiate, work productively when unsupervised and multitask across multiple concurrent projects

• Has the confidence and ability to convincingly structure, summaries, defend and present recommendation

Qualifications:

• Educated to bachelor’s degree level or equivalent (technical/STEM subjects preferred)

• PMP or similar project management certification preferred

• 10+ Years relevant experience with PMP or similar certification, 12+ years of relevant experience without certification

Characteristics:

• Excellent communicator who can build strong relationships and break down silos

• Ability to negotiate and influence all levels of stakeholders within the organization

• Exceptional stakeholder management and partnering skills

• Ability to create clear and compelling presentations to articulate complex concepts

• Presentation in forums such as Steering Committees or Operating Committees

• A problem solver keen to find solutions to complex challenges

• Exceptional organisational skills, accuracy and attention to detail

• Proactive and keen to take ownership of activities

• Tenacious and driven, with a desire to drive activities to completion overcoming hurdles

• A team player able to collaborate with different teams

• An advocate of inclusion and diversity in every way

• Ability to design and implement suitable meetings and processes per team requirements and structure

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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