Site Reliability Engineer

Site Reliability Engineer (SRE)

Devops Support at Citi is at a cusp of a major transformation within the production support team transitioning to a complete SRE model with the help of established principles and the latest technologies in Generative AI. We are adopting agile methodologies to progress SRE tasks in observability, reliability and resiliency for our developer tools.

We are seeking a highly motivated and results-oriented Site Reliability Engineer (SRE) to join our growing team. As an SRE, you will play a critical role in ensuring the reliability, performance, and scalability of our mission-critical applications and infrastructure. The role requires you to learn and embrace multiple tenets of Support and SRE. You will be responsible for designing, implementing, and maintaining systems that deliver a seamless experience for our users.

Responsibilities:

• Work with highly motivated SRE and Support team members to design, implement and maintain monitoring solutions using tools like Grafana, Kibana and App dynamics.

• Contribute to the projects and sprints related to firming up of SLOs/SLIs for Developer pipeline applications ensuring high availability and performance.

• Look to proactively identify bottlenecks in application performance and help implement solution.

• Harness the knowledge of Python/Javascript/Go to come up with scripts to automate and streamline operational tasks.

• Curious and be open to work on projects related to Generative AI and task automation which will be a major focus of 2025.

• Take ownership over complex problems and work with the team in driving resolution. 

• Look for proactive solutions but don’t be afraid to get stuck in when incidents demand.

• Analyze system logs and metrics to identify root cause of issues

• Effectively communicate technical details to both technical and non-technical audiences.

• Work collaboratively with development, operations, and other teams to ensure alignment and smooth execution.

• Contribute to a culture of continuous improvement and knowledge sharing.

Being an SRE, you will –

• Get exposed to cutting edge and latest technology in use by a market leader by Citi like - Tekton, Harness involving OpenShift.

• Have a hands-on experience in Gen AI implementation and creating automation model from idea inception to product delivery.

• Learn the ground-up process of building observability for the supported applications and be part of the team that designs SLO/SLIs for improving the application performance.

Skills Required:

• Proficiency in Python, Java or Nodejs preferred.

• A good understanding of the Software development lifecycle and Pipeline management. 

• Basic understanding of observability principles and SLO/SLIs

• Experience in using monitoring tools like Grafana, Kibana, Prometheus, and AppDynamics.

• Basic working knowledge of data visualization tools like Tableau.

• Understanding of Agile concepts and related process.

• Working or theoretical knowledge on openshift, Tekton and Harness pipelines

• Excellent problem-solving and analytical skills.

• Strong communication and collaboration skills.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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