Lead Performance Engineer Testing (Hybrid)

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together

The Non-Functional and Performance Lead accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Performs initiatives related to Non-Functional Testing (NFT) process and product rollout into production. Testing specialists who work with technology teams, Production Support teams, UAT professionals and users to design and implement appropriate scripts/plans for an non-functional testing strategy/approach. Responsibilities may also include building observability and monitoring capabilities for site reliability.

• Manages multiple teams or a functional area (depending on size of business).

• Resolves complex and highly variable issues.

• Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.

• Develops and designs standards and procedures; ensures that they are adhered to throughout the software development life cycle.

• Manages organizational process change.

• Develops and implements methods for cost, effort and milestones of Non-Functional and Performance Testing activities. Strives for continuous improvements and streamlining of processes.

• Ensures consistency and quality of processes across the organization. Exhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.

• Capability to conduct application profiling, perform core engineering & tuning activities, analyze heap and thread dumps, log profiling, SQL Profiling & AWR analysis to identify performance bottlenecks at
  code/configuration/architecture level.

• Collaborates with multiple stakeholders, deliver complex performance and non-functional engineering assignments with a team of high-profile engineers for critical banking products in Equities Prime and Futures Clearing department.

• Requires in-depth understanding of how own area integrates within IT Quality and has basic commercial awareness.

• Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.

• Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.

• Impacts IT Quality through delivery of end results and contribution to planning, finances/budget and formulation of policies.

• Responsible for budgeting, project estimates, task management & balancing prioritization across multiple streams of development

• Responsible for people management, mentoring and career development process for global team including delivering performance review, training, recruiting.

• Responsible to identify infrastructure capacity headroom for franchise critical applications in Production vs Performance.

• Responsible for handling day-to-day staff management issues, including resource management and allocation of work within the team/project.

• Performs other duties and functions as assigned.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years IT Testing experience required

• Excellent knowledge of performance engineering, observability, resiliency and site reliability techniques and testing tools

• Proficient in identifying bottlenecks and recommending optimization to improve applications throughput & capacity.

• Knowledge of any well-known software development and testing life-cycle methodology including agile practices

• Requires communication and diplomacy skills and an ability to persuade and influence

• Well versed with tools like Jira, App Dynamics, Load Runner, Performance Center and technologies like OpenShift, Kubernetes etc.

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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