IT Business Senior Analyst

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

This role requires deep expertise in agile product ownership, technical awareness, hands-on experience in defining acceptance criteria, and working closely with engineering teams to enable high-quality, secure, and scalable product development.

Responsibilities:

• Liaise with client's business and technology teams supporting a fast paced agile development environment.

• Gather project requirements and capture detailed use-case based business requirements by interacting with the business and technology teams through interviews, group discussion sessions and questionnaires

• Define and prioritize product backlogs, ensuring alignment with business objectives and modern engineering standards.

• Collaborate closely with stakeholders, engineers, and QA to drive BDD/TDD adoption and ensure automated validation of requirements.

• Own and articulate clear, detailed, and testable user stories, acceptance criteria, and impact assessments.

• Regularly interact with stakeholders, collecting feedback and managing expectations throughout the product lifecycle.

• Analyze and design solutions to meet the project requirements / stakeholder expectations that can be captured as respective user stories in JIRA.

• Work with a geographically distributed technology team to ensure that the requirements / business need are well understood and the solution developed are in line with the requirements.

• Act as a functional / system expert and facilitate knowledge sharing / management within the team

• Plan the approach, tools and templates to be used, timelines and monitor performance for analysis work

• Meet customer requirements with least amount of rework and high amount of test coverage in the least amount of time

• Effectively communicate project updates with stakeholders to keep them informed of project status.

• Work closely with developers to define technical acceptance criteria that align with code quality, security, and performance best practices.

• Conduct impact assessments for new features or changes to assess their potential effect on existing systems, processes, and users.

• Drive modern ways of working, fostering a collaborative and agile product development culture.

• Support sprint retrospectives and foster a culture of continuous improvement within the team.

Qualifications

• 7-10 years of Strong experience as a Business Analyst / Product Owner in agile, cloud-native, and modern engineering environments.
• Bachelor's Degree in Science / Engineering / Management or equivalent
• Hands-on experience with BDD (Behavior-Driven Development) and TDD (Test-Driven Development).
• Experience collaborating with engineers on system design, code quality, and automation strategies.
• Hands-on knowledge of JIRA, Confluence
• Sprint Planning & Execution: Collaborating with teams to define sprint goals and ensure continuous delivery.
• Able to write (minimum level to analyze data) / understand PL SQL queries to model the current state
• Backlog Management: Prioritizing features based on business value, customer impact, and technical feasibility.
• Knowledge of Investment Banking Services, Brokerage for Institutions / retail customers. Knowledge of Clearing and Settlement domain
• Experience of working in a globally distributed team, working in different time zones
• Strong analytical and problem-solving skills, with experience working in data-driven decision-making environments.
• Excellent communication skills – Oral, written and interpersonal / time management skills

Good to have skills:

• Experience working with API-driven architectures and microservices.
• Familiarity with performance testing, observability, and cloud infrastructure.
• Proven experience as a Business Analyst or Product Owner in an Agile environment.
• Certification - Scrum Master / Product Owner is an added advantage 
• Business Analysis certification like CBAP from IIBA or BA certification from PMI is an added advantage

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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