Development Administration Analyst (Hybrid)

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together

Our Vision

Our vision is to create a positive experience for development teams, by eliminating administrative tasks and front-ending risk and control issues impeding developer productivity.

Our Mission

Our mission is to shield developers from administrative overheads in managing and maintaining applications by filtering out the right work efforts for the developers, carry out administrative responsibilities and project manage application's response to technology risk and control issues.

How We Will Work

We will treat development teams as clients.

We will take away repetitive, non-developer-centric activities from our teams and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates

We will build a knowledge base of these tasks, so that we can respond promptly and efficiently

We will support all communication styles that work for developers – chat, mail, calls.

We will enable developers to raise issues with minimum effort to track progress, our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points

Responsibilities:

Development Administration Analyst works with application managers from a portfolio to reduce and eliminate the administrative work surrounding application development and maintenance. The role requires excellent knowledge on how are applications of various nature, (for example internally developed applications, vendor applications, etc) and the risk and control issues that encumbers the applications. It is necessary to understand latest DevSecOps practices followed by development teams. Being a pseudo Application Manager, the candidate should possess excellent communication skills, demonstrate resourcefulness and be able to build relationship with various stakeholders. A passion to identify improvement areas and be able to define good standard practices on what could otherwise be reactive approach to risk and control issues the development teams generally encounter.

• Partner with Application development teams to complete administrative tasks, for a suite of applications

• Ensure scorecard compliance

• Quickly and efficiently liaise with the correct teams

• Ensure task completion on time, by updating the relevant systems or by means of following up development and support teams

• Build & maintain a knowledge map for quick reference on different stakeholders /teams for an app/LOB

• Create knowledge bases on repeatable tasks

• Identify opportunities to automate repeatable tasks

• Create and distribute status reports

• Understand infrastructure around managing vendor applications – example networks, firewall, encryption etc

Qualifications:

• 7-10 Years of IT experience, of which 3+ years of relevant experience in Apps Development or production support or Dev Ops role

• Good in communication and ability to liaise with large number of stakeholders

• Good understanding of SDLC process, Dev ops tools and ability to understand system architectures

• Ability to plan and organize workload; adjust quickly to changes and re-prioritization

• Experience in Capital Markets domain - good to have

Technical skills:

• Jira or equivalent tracking tool

• Microsoft Excel - Intermediate to expert

• Project Management tools

• ITIL - good to have

• DevOps tools ( Blackduck, Snyk, Checkmarx, added advantage / score)- Preferred

Education:

• Bachelor’s degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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