Senior UX Researcher - VP

The Role

As a Senior UX Researcher you’ll be key to the development of applications in AML and Sanctions technologies within Enterprise Technologies. Working with UX Design, Product, Business (Compliance) and Engineering colleagues, you’ll be applying your expertise to generate and leverage a wide variety of research methods, testing, and insights to ensure design and product direction is based firmly on solid a foundation of user research.

Responsibilities

• Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
• Design and execute research studies that follow research best practices and methodologies
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
• Collaborate and share research findings and insights across the organization
• Provide guidance and rigor around research methodologies and best practices
• Define relevant metrics for benchmarking and measurement of journeys
• Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
• Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
• Understand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
• Mentor user researchers and designers doing research to grow and scale research capabilities
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Apply a positive and constructive attitude to all feedback.
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
• Keep up to date with the latest UX practices, innovations, and tools.
• Help to support new UX starters in the team.
• Participate in the wider Functions UX community of practice.

Required Experience and Competencies

• Relevant UX research experience in a highly regulated industry and B2B or enterprise setting
• Extensive hands-on experience leading both qualitative and quantitative research studies across the Design Thinking stages
• Experience leading and conducting generative and evaluative user research
• Ability to lead design thinking workshops
• Creative problem solver comfortable dealing with uncertainty
• Self-starter with the ability to define goals and strategies
• Able to combine strategic thinking with pragmatism without sacrificing quality
• Proactive and positive attitude, with strong attention to detail & analytical skills
• Outstanding written and oral communication skills
• Significant experience working with senior stakeholders and engineers
• Familiarity with research tools e.g EnjoyHQ, Qualtrics, Figma / Figjam
• Bachelor’s/University degree

Desirable Skills, Experience and Competencies

• Experience with agile methodology
• Master’s degree

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