Central Control Capabilities - Control Assessment Lead - Markets, Services, Banking / International, and Client (MD)

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks

Job Description:

The Control Testing Utility (CTU) has been established by the Central Control Capabilities (CCC) function within the Control organization. Its mandate is to design and execute robust Monitoring & Testing (M&T) for the majority of the controls across the enterprise.

The CTU is structured along three pillars: (1) Control Assessment, (2) Central Testing Execution, and (3) Strategy, Governance & Automation. The Control Assessment teams are aligned to the businesses & functions that they support and generally co-located with the key process owners. They are structured in 3 groups: Services, Markets, Banking / International, and Client (SMBC); US Personal Banking, Wealth, and Legacy Franchises; and Global Functions e.g., Finance, Technology, etc.

The SMBC Control Assessment Lead (hereafter referred to as SMBC Lead) is responsible for leading the assessment of controls throughout the entire M&T lifecycle in close partnership with the Central Testing Execution team (based in India) and the In-business Control (IBC) teams across the Services, Markets, Banking & International, and Client businesses.

The role requires extensive experience in designing and managing processes, extensive experience in building and leading large teams, and in-depth knowledge of Citi’s operational & compliance risk management framework (MCA or Manager’s Control Assessment). It requires excellent presentation & communication skills and executive presence to influence a wide range of audiences, including senior leadership and regulators. It involves development and deployment of strategic plans as well as on-going execution of critical activities with continuous focus on enhancing effectiveness and efficiency.

The SMBC Lead has full accountability over multiple teams, including management of people, budget and planning; has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations.

 Primary Responsibilities:

• To build and manage the team responsible for executing the M&T activities in partnership with the Central Testing Execution team and IBC teams. Includes ensuring adequate capacity & professional qualification of the team members based on their individual responsibilities.
• To ensure timely, complete and accurate execution of the M&T activities end-to-end, in partnership with the Central Testing Execution team and in compliance with the Global MCA Procedures and the CTU Operating Model.
• To provide expert opinion to control owners in the remediation of control deficiencies identified by M&T activities; to develop insights into thematic concerns impacting multiple processes / risks and to ensure adequate corrective actions are taken.
• To drive continued improvement in process efficiency and effectiveness; it includes identifying and developing automated monitoring & testing solutions, in partnership with the Strategy, Governance & Automation team.

Qualifications: 

• 15+ years of experience, including 10+ years of managerial experience building & leading large, high-performing teams that operate across multiple functions and geographies.
• Extensive experience in designing & executing processes with timeliness and quality; proficient in developing new ideas and ability to prioritize investments to improve processes.
• In-depth knowledge of key processes across Services, Markets, Banking & International, and Client businesses preferably acquired through experience managing processes or overseeing their risks
• Working knowledge of the operational & compliance risk management framework (Manager’s Control Assessment) and experience in design and/or assessment of controls.
• Analytical thinking with proven ability to ask insightful questions, break down complex challenges into workable components, and draw meaningful conclusions.
• Strategic thought leadership to develop and execute against a plan, effectively driving change across the team and more broadly the enterprise.
• Maturity to read different situations accurately and take the appropriate action to secure the commitment of the stakeholders.

Education: 

Bachelor's/University degree, Master's degree preferred

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