Applications Support Senior Analyst - AVP

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

This role provides excellent exposure to a continually improving Commodities Technology Stack and industry award-winning Business Desks in Global Markets. We have direct ability to liaise and own issues outside of Commodities technology, such as middle office, operations, front office, business unit management and other support teams giving opportunities to facilitate effective and timely resolution to user queries and issues. Internal Citi and External Markets training is highly supported as we look to develop and maintain our Analysts, with best of class development options. This includes direct exposure with our Business SME’s who lead deep dives into how Citi handles its Oil, Gas, Power and Structured/Index products to name just a few.

Responsibilities:

• Handling day to day BAU support for the Global Commodities business and associated downstream teams.

• Exposure to booking systems like trade booking, Risk Systems, E-trading platforms, etc.

• Resiliency to ensure near 100% availability of applications and associated infrastructure. Contributing to the defining stability measures to design, test, and accomplish a material reduction in outages

• Provide business support for mission critical trading system used by Sales & Trading and back office users

• Support all aspects of Commodities trade life cycle flows including Pricing, ECN connectivity, trade booking & executions, Risk Management , middle office and back office and regulatory reporting flows

• Expected to raise problems to appropriate technology and business teams, while
  adhering to Service Level Agreements

• Build and maintain technical support documentation

• Act as a liaison between users/traders, interfacing internal technology groups and vendors

• Participate in application releases, from development, testing and deployment into production

• Perform post release checkouts after application releases and infrastructure updates

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives

• Work with our Development partners to prioritize bug fixes and support tooling
  requirements

• Ensure all productions issues are logged and updated as per the Support team policies and procedures

• Effectively share information with other support team members and with other technology teams

• Handle EOD Batch Issue and be able to deliver the risk to trading desk and downstream systems

• Persuade and influence others through strong and comprehensive communication and diplomacy skills

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills (Desirable):

• Sound knowledge on Business / understanding of financial markets and products

• Experience with Messaging Technologies (TIBCO EMS / SOLACE a plus )
  Experience with real-time monitoring systems such as ITRS Netagent, APP Dynamics or Splunk

• Job scheduling tool such as Autosys

• Issue tracking and reporting using tools such as Service Now, JIRA

• Knowledge/ experience of problem Management Tools.

• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)
  Knowledge/Experience (Essential):

• Prior experience in supporting Front Office trading booking and Risk systems.

• Working knowledge of Oracle SQL. (Able to build ad hoc SQL queries)

• Prior experience with UNIX plus an ability to navigate the system and core
  administration functions. (Able to navigate the system and write shell scripting)

• Working knowledge of Python Scripting

• Demonstrable track record of hands-on application support experience in a global markets related business

• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques

• Working knowledge of Openlink product

• Prior E-trading Experience

• Knowledge of Microsoft operating systems/components

• Strong analytical skills & attention to detail IT (spreadsheet/analytical/modeling skills)

• Positive attitude and keen to learn

• Ability to work under stress and time constraints.

• Ensure all productions issues are logged and updated as per policies and procedure

• Ability to plan and organize workload

• Strong client facing skills, both verbal and written.

• Excellent team player and standout colleague,

Education:

• Bachelor’s/University degree or equivalent experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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