Sr Vice President, Fraud Risk Senior Officer (Kuala Lumpur)

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

This global role is part of the central Services, Markets and Banking Fraud Management team, which is a First Line of Defence function that partners with business lines to provide subject matter and risk expertise to serve Citi’s clients and support business growth. This role will be responsible for defining the end-to end external fraud risk response and strategy, while supporting each business to develop processes and protocols to manage fraud-related client or operational risk incidents across the fraud lifecycle (Protection, Detection, Response).

This role presents an opportunity to work closely with a variety of senior internal stakeholders across Product, Operations, Technology, Compliance, Legal and Business Risk teams; as well as industry partners; to drive transformation.

What you’ll do

• Partner with business to define strategic roadmaps and priorities to manage and mitigate the operational, compliance and regulatory risks associated with Fraud

• Collaborate with partners within the Fraud team and Business Risk teams to define requirements and develop processes that ensure E2E coverage and cohesion of capabilities across the fraud lifecycle

• Work with Project Management partners in the Fraud Management team and Business sponsors to articulate strategy and data/reporting requirements for implementation with Technology

• Provide client advisory and support client engagement, acting as a conduit for client feedback and requirements to internal teams

• Support creation and delivery of internal and external Fraud collateral and awareness material

• Remain abreast with regulatory and industry developments related to fraud and financial crime

• Provide subject matter and risk expertise to respond to events or enquiries related to fraud impacting Services, Markets and/or Banking

• Advise Business on evaluation, design and implementation of controls

• Support and drive incident management and fraud response protocols

• Establish network and followership within and outside Fraud functions to actively drive cross-functional collaboration, breaking down silos and establishing credibility

What we’ll need from you

• Bachelor’s degree or equivalent work experience.

• 10+ years experience working in Financial Institutions. Experience working within Wholesale Banking in Operations/Risk Management and/or Fraud Management functions preferred

• Project Management Certifications a bonus

• Strong grasp of Citi’s wholesale banking product suite, particularly payments

• Understanding of Citi systems and architecture beneficial

• Incident management experience beneficial

• Strong knowledge or interest in fraud regulatory landscape and industry developments globally

• Strong understanding of risk and controls, with the ability to identify risks proactively

• Confidence with data analytics and visualisation

• Demonstrated experience in building out new functionalities and processes as part of transformation programmes

• Outstanding communicator: ability to effectively engage and inspire small and large audiences to drive collaboration, innovative changes and deliver results across multiple disciplines and stakeholder groups

• Capable of multi-tasking and prioritising in a dynamic environment

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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