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Officer, Loans Operations Analyst - Hybrid

Job Req ID 24723692 Location(s) Kuala Lumpur, Malaysia Job Type Hybrid Job Category Transaction Services
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At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Loans Operations Analyst - Hybrid (Internal Job Title: Loan Doc & Proc Analyst 1 - C09) based in Kuala Lumpur, Malaysia.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

  • Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  • Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  • We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

  • Prepare and review loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loan operations environment

  • Involved in providing day-to-day Collateral management which may include booking cash transactions and making payments, input of general ledger entries and (complex) calculations

  • There may be possible interaction with other counterparties around positions and outstanding balances/claims                                                                           

  • Support an expansive and/or diverse array of products (risk and control) /services

  • Follow established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research and makes recommendations to management to support process improvement

  • Design and analyze moderately complex loan documentation reports for management requirements, support/control activities, and the launch of products/services

  • Make judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements

  • Minimize risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest process improvements, and adhere to audit and control policies

  • Often related, but not limited to loan documentation processes

  • Timely management and escalation of all inquiries and issues related to loan processing

  • Demonstrate a sound level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams

  • Demonstrate an excellent knowledge of Bank related systems

  • Has direct interaction with external customers to disseminate or explain information

  • Utilize strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

  • Bachelor’s/University degree or equivalent experience

  • Minimum of one (1) year relevant industry experience

  • Demonstrate understanding of Loan Processes, Procedures, Products and Services

  • Proactive with strong sense of responsibility

  • Ability to collaborate with team members within and outside of own team

  • Can work well under pressure and multi-task with a sense of urgency

  • Individuals at this level exhibit strong executional capabilities

  • Comply with applicable laws, rules, and regulations, and adhering to Policies

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today


Job Family Group:

Operations - Transaction Services


Job Family:

Loan Documentation and Processing


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

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