Loan Operations - Payment Intmd Analyst - C11 - KUALA LUMPUR

The Loan Operations  Payment Intermediate Analyst - is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Individual must be accountable, ethical, results oriented, trustworthy, and credible.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Responsibilities:

• This role will manage preparing and reviewing manual wire payments, sanctions screening dispositioning while providing support to a variety of tasks related to the loan process
• Managing wire payment processing volume and proactively highlight any issue during processing such as resource or any system issue. Accurate and timely execution of payment transactions in accordance with the customers’ instructions.
• Ensure sufficient resources available to complete all daily BAU tasks including all queues are checked and all payments actioned accordingly
• Possible interaction with other counterparties around positions and outstanding balances/claims
• Supports an expansive and/or diverse array of products (risk and control) /services.
• Participation in system testing and DR/COB activities
• Follows established procedures to identify and resolve problems related to loan documentation/payment processing activities that require investigation or research.
• Make recommendations to management to support process improvement.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Provide coaching and mentoring skills, be appointed as a formal backup when team on leave and demonstrate ability to coordinate and manage all payment issues/testing/BAU in that circumstance
• Minimizes risk to the bank through increased knowledge of procedural requirements –understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies. Often related, but not limited to manual wire transactions.
• Demonstrates an intermediate level of understanding of products and processes, and of how duties relate/integrate with others in the team and closely related teams
• Demonstrates an excellent knowledge of Bank related systems as SWIFT payment message
• Utilizes communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2 - 5 years relevant experience in international or high-value payment processing.
• Working knowledge of SWIFT messaging (MT103, MT202, etc.), ISO 20022 and international banking systems
• Reasonable knowledge of Business Processes, Systems and Tools used in the Loan Process
• Strong analytical and reconciliation skills
• Demonstrate understanding of Loan Processes, Procedures, Products and Services
• Prior experience of implementing projects for system Implementation, technology enhancements through project management and coordination skills.
• Adequate ability to identify, mitigate, manage, resolve, and escalate risks and issues
• Excellent organizational, communication, and problem-solving skills
• Awareness of risk types, policies and control measures and processes
• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelor’s/University degree or equivalent experience

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