Global Fraud Lead Analyst (Technical Strategy and Delivery Lead) - Hybrid

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We are currently looking for a high caliber professional to join our team asGlobal Fraud Lead Analyst (Internal Job Title: Fraud Ops Lead Analyst - C13) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you are expected to:

The Fraud Ops Lead Analyst (Global Fraud Technical Strategy and Delivery lead) accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of release, and project implementation tasks ensuring end to end delivery of work for the regional fraud unit. Responsibility for design, delivery, operational transformation , training and customer live.

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio

• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies

• Collaborates with Group Manager, business requestors, and team members to manage project assignment. Provides day-to-day oversight and support for team members to ensure resources are balanced and appropriate to meet demand and delivery of projects.

• Partners with group manager, business requestors and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance.

• Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute.

• Ensure programs are managed through completion on time and within budget.

• Oversight of system performance and ongoing identification of strengths, weaknesses and improvement of fraud defenses. To ensure the business is proactive vs reactive

• Identify and implement operational changes to support existing or new technology

• Have an in-depth understanding of Fraud and the ability to leverage that knowledge to design technical and operational solutions.

• Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results.

• Works directly with fraud partners, financial teams and team members to understand program and project budget requirements.

• Represent business as needed for governance and audit reviews.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you would ideally have the following skills and exposure:

• Bachelor’s degree/University degree or equivalent experience. Master’s degree preferred.

• 6-10 years of experience

• Experience in the credit card/financial services industry with knowledge and experience in a fraud environment

• People management experience highly desirable.

• Program management skills with focus on translating program needs into requirements and timelines, and ability to manage self and team members to drive execution and delivery against program objectives.

• Ability to bridge the gap between technology and business

• Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment.

• Ability to manage high-capacity workload and effectively plan, prioritize, multi-task, assign and complete projects on time in an oversight capacity.

• Exceptional communication skills (verbal and written); able to articulate needs and influence based on the message versus relying on authority.

• Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs.

• Excellent attention to detail; understanding of core Fraud principles.

• Knowledge of automated solutions and agile marketing techniques to facilitate accelerated marketing timelines is highly desirable.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

https://jobs.citi.com/dei

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