AM - Commercial Card Process Analyst - Hybrid

The Asst Mgr - Commercial Card Process Analyst is an intermediate level role responsible for Commercial Card BAU: cards settlement, handling difficult issues, cards delivery process handling, third party management and fraud monitoring. This position will also manage technology projects throughout the entire system development lifecycle in coordination with the Transaction Services team. The overall objective is to research and implement sustainable technology solutions, increase efficiency and reduce costs.

Responsibilities:

• Research current treasury and client operational trends and suggest solutions
• Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
• Assist efforts to help drive high rates of client adoption
• Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
• Work in partnership with vendors, technology, and client operations teams to prototype innovative solutions
• Ensure requirements are clearly stated and that business and client needs are met throughout development
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-3 years of experience in a related role
• Advanced Microsoft Excel skill is a plus
• Proven system development lifecycle skills
• Proficient understanding of emerging technologies
• Effective verbal and written skills
• Effective analytic and presentation skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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