Fraud Risk Senior Officer, SVP (Services, Markets, Banking)

This global role is a member of the Services, Markets and Banking Fraud Management team, which is a First Line of Defense function that partners with business lines to provide subject matter and risk expertise to serve Citi’s clients and support business growth. This role will be responsible for defining the end-to end external fraud risk response and strategy, while supporting each business to develop processes and protocols to manage fraud-related client or operational risk incidents across the fraud lifecycle (Protection, Detection, Response).

This role presents an opportunity to work closely with a variety of senior internal stakeholders across Product, Operations, Technology, Compliance, Legal and Business Risk teams; as well as industry partners; to drive transformation.

The Fraud Risk Senior Officer is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Partner with business to define strategic roadmaps and priorities to manage and mitigate the operational, compliance and regulatory risks associated with Fraud
• Collaborate with partners within the Fraud team and Business Risk teams to define requirements and develop processes that ensure E2E coverage and cohesion of capabilities across the fraud lifecycle
• Work with Project Management partners in the Fraud Management team and Business sponsors to articulate strategy and data/reporting requirements for implementation with Technology
• Support and inform creation of preliminary fraud-related data analytics and visualization capabilities, identifying efficient and tactical enhancements to drive visibility
• Provide client advisory and support client engagement, acting as a conduit for client feedback and requirements to internal teams
• Support creation and delivery of internal and external Fraud collateral and awareness material
• Remain abreast with regulatory and industry developments related to fraud and financial crime
• Provide subject matter and risk expertise to respond to events or enquiries related to fraud impacting Services, Markets and/or Banking
• Advise Business on evaluation, design and implementation of controls
• Support and drive incident management and fraud response protocols
• Provide though leadership and support the development of a Target Operating Model for Fraud Management
• Establish relationships within and outside Fraud functions to actively drive cross-functional collaboration, breaking down silos and establishing credibility
• Recommends appropriate controls which will maximize the return on investment
• Evaluates potential control enhancements which will improve business controls or reduce impacts to good customers
• Partners with the business to facilitate new product/service delivery
• Understands the latest fraud performance trends and communicate these to the businesses and articulates mitigation projects and overall approach to Fraud related issues
• Partners with Operations, Analytics and Process Integration Teams to coordinate actions to address Business and assists the Control group in the evaluation and management of Global policies and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Performs other duties and functions as assigned

Qualifications:

• Bachelor's degree or equivalent work experience
• 10+ years in Financial Institutions. Experience working within Wholesale Banking in Operations/Risk Management and/or Fraud Management preferred
• Project Management Certifications a bonus
• Strong grasp of Citi’s wholesale banking product suite, particularly payments
• Understanding of Citi systems and architecture beneficial
• Incident management experience beneficial
• Strong knowledge or interest in fraud regulatory landscape and industry developments globally
• Strong understanding of risk and controls, with the ability to identify risks proactively
• Confidence with data analytics and visualization
• Demonstrated experience in building out new functionalities and processes as part of transformation programs
• Outstanding communicator: ability to effectively engage and inspire small and large audiences to drive collaboration, innovative changes and deliver results across multiple disciplines and stakeholder groups
• Capable of multi-tasking and prioritizing in a dynamic environment

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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